Call Center Mortgage Sales Representative ( Licensing Track)
Location: Houston, TX (Westchase)
Job Type: Full-Time | In-Person
Company: Lock It Lending (Powered by Swift Home Loans)
About the Role
Lock It Lending is building a high-volume mortgage call center in Houston and is hiring Mortgage Sales Representative to support our licensed Loan Officers.
This is a phone-driven, front-end inside sales role focused on outbound calling, prospecting, lead intake, and generating warm transfers to licensed Loan Officers.
This role is designed for sales professionals who want a structured entry into the mortgage industry and a clear, performance-based path to becoming a licensed Loan Officer.
What You’ll Do
- Make high-volume outbound calls to provided lead sources
- Speak with current homeowners and potential homebuyers
- Identify refinance and purchase opportunities
- Conduct basic needs discovery and collect initial intake information
- Set expectations and build interest in speaking with a licensed Loan Officer
- Deliver live warm transfers to licensed Loan Officers
- Support the licensed team by properly documenting activity in the CRM
- Maintain consistent activity, talk time, and conversion metrics
This Role Is For
- Sales professionals who thrive in a high-activity call center environment
- Candidates comfortable with scripts, KPIs, talk time, and coaching
- Individuals who are competitive, coachable, and reliable
- Candidates interested in earning a mortgage license and advancing into a Loan Officer role
Experience Preferred
- 1+ year of inside sales, phone sales, or call center experience
Mortgage experience is not required.
Growth Path – Licensing Track
Top performers receive structured training, education guidance, and support through the NMLS licensing process.
Typical timeline to transition into a licensed Loan Officer role is 90–180 days, based on performance and licensing progress.
Schedule & Work Environment
- In-office, Houston (Westchase)
- Monday through Friday
- 9:00 AM to 6:00 PM
- Call-center environment with required dialer and talk-time expectations
What We Offer
- Leads provided (credit-style, public data, and evolving sources)
- Structured call scripts and training
- Hands-on coaching and daily floor support
- Clear performance expectations and metrics
- Health, dental, vision insurance & 401(k)
- In-person Houston office (Westchase)
Important Clarity
- This is not a self-generated role
- This is not a warm inbound or realtor-only role
- This is a true outbound, phone-driven mortgage call center sales floor
Job Type: Full-time
Pay: $24,000.00 - $350,000.00 per year
Benefits:
Application Question(s):
- Are you able to reliably commute to Houston, TX 77082 for this role?
- Are you authorized to work in the United States?
- Are you comfortable working in a high-volume, phone-based sales environment?
- Are you comfortable making outbound calls daily and handling objections from prospects?
- Do you 1+ year of sales experience?
Work Location: In person
