Description:
Schedule: Monday - Friday, 8:00am - 4:30pm, on-site.
Summary: Effectively collects past due balances on assigned accounts, high volume of outbound communications to reduce receivables and answer any questions a customer may have by performing the following duties.
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Optimize customer satisfaction while mitigating credit risk.
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Identify and attempt to collect past due amounts and follow up as required including phone calls.
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Work with customers to finalize payments of any insufficient funds / returned checks.
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Set up sub accounts as needed.
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Recommend any write-offs.
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Establish and maintain effective relationships with customers by providing quick resolution of issues.
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Provide any requested invoice information to customers.
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Coordinate with Branch Manager and Salesmen to collect past due amounts.
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Charge recurring payments to customers securely stored credit cards.
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Maintain and update customer account addresses / invoicing.
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Respond to customer credit reference requests on a timely basis.
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Improve collectible service charges.
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Work with customers to improve payment based on agreed terms.
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Identify historically poor paying customers and flag in system for notification purposes.
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Account reconciliations, research and identify issues to help resolve delinquent accounts.
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Research skipped invoices and follow-up with customers to address any discrepancies.
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Assist with any projects or other tasks as they arise.
Requirements:
- 3+ years of experience in Accounts Receivables related role required
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Ability to work in a fast-paced, multi-task environment
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Strong customer service and phone skills
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Work well with a team
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A positive attitude with a desire to go the extra mile
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Ability to solve complex problems and think creatively
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Proficiency with Microsoft Outlook, Excel, and Word is a must.
** The pay range for this role is $22.00 to $26.00 per hour. Actual compensation will be based on qualifications and other factors determined by law **
