ESSENTIAL DUTIES AND RESPONSIBILITIES
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Maintenance, track, and support the bank’s hardware and software assets, installers, and licenses.
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Implement and troubleshoot hardware and software solutions.
- Enforce user access controls and adherence to IT policies and procedures.
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Participate in the review and assignment of permissions to user access controls, utilizing sound decisions and judgement on granting access to various systems.
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Properly document changes to user or group access controls.
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Participate in the orientation and technical training of personnel across the bank.
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Participate in the technology threat and awareness program for all bank personnel.
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Write and review technical documents, proposals and user guides for projects, presentations, and systems utilized by the bank that can be read and understood by all users.
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Present a professional image as a representative of the bank.
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Establish and maintain effective professional working relationships with co-workers.
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Contribute to the continuity of computer, phone, network, and other technical services by maintaining the necessary technical knowledge and skill set.
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Build rapport with product and service vendors.
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Participate in the periodic review of current or future products and services to determine continued or future need or requirements.
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Maintain asset and software license tracking and ensure licensing requirements and compliance with terms and conditions.
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Monitor TARDIS (the problem tracking system), ensuring that all problems, issues, and concerns are addressed in a timely manner, audited against system reports, and reported to management and the board when required.
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Assist employees with various Information Technology needs in a timely manner via phone, chat, email, and in person requests outside of TARDIS.
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Participate in maintaining a software patch management program for devices and various software. Test, deploy, and monitor software updates.
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Maintain proper printer and multi-function printer deployment within network strategy.
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Understand and maintain both wired and wireless networks with an emphasis on security.
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Enhance user productivity through the support and training of new software, technology, and processes.
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Understand and assist with the administration and reporting on network systems, software configuration, user access, abnormalities, and potential technology threats.
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Maintain and stay updated on systems disaster recovery and business continuity plan, including implementing changes in available technology, management of backup & recovery systems, understanding available resources and supply chains, maintaining adequate planning and procedure manuals, and conducting periodic testing as set forth in policy or as otherwise determined is needed.
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Participate in the maintenance of Information Technology procedures.
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Properly and securely dispose of hardware, software, and data, in compliance with environmental recommendations as well as FFIEC and other regulatory guidelines.
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Document network, phone, software, PC or other hardware procedures, instructions, guides, and functions.
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Diagnose and resolve network configuration and implementation issues.
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Deploy PCs and hardware devices for new employees or current employees.
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Fulfill computer and printer supply requests.
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Assist IT Officer with any projects.
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Uphold and comply with confidentiality policy in reference to all material, whether electronic or paper.
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Comply with and assist others in complying with all relevant laws, regulations, and policies.
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Comply with Bank Secrecy Act regulations as they pertain to the functions of this position.
ADDITIONAL DUTIES AND RESPONSIBILITIES
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Stay abreast of the latest developments in technology and remain highly technically competent at all levels of data services as they pertain to the functions of this position.
- Participate in various committees and other opportunities to continue personal growth, expand knowledge and provide expertise to the organization.
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Participate in industry specific trade groups, security and technical communities, and forums to gain exposure to current trends, new technologies, best practices, and emerging threats.
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Maintain individual P.E.P. monthly.
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Support the bank in efforts to obtain and retain customers
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Conduct duties and responsibilities in a manner that supports the bank’s profitability goals, including helping the bank not to lose money and helping the bank save money by improving job processes, achieving operational excellence, tracking inventory, monitoring the supply chain, and maximizing available resources.
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Adequate cross training of all job duties have been considered.
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Other duties as assigned by Management
KNOWLEDGE, SKILLS AND ABILITIES
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Preferred technical knowledge including but not limited to network design, backup and recovery solutions, active directory, group policy, Windows operating system, PC repair, anti-virus/malware/spyware and intrusion detection software, network monitoring software and reports, software patch management, help desk solutions, Communication systems, remote connectivity, VPN, telephone connectivity, Ethernet and Cat5 wiring, web and email, projectors and video software and solutions, security cameras and DVRs, and other data or technical systems.
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Knowledge of banking laws and regulations as they pertain to this position.
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Advanced knowledge of bank hardware and software assets as well as core systems.
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Advanced knowledge of Microsoft Office products and effective computer skills.
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Ability to maintain confidentiality and meet deadlines.
- Strong organizational skills, attention to detail and accuracy
- Ability to work unsupervised in a manner that provides the organization a valuable resource in the position.
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Ability to research and stay current on banking laws.
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Ability to understand, administrate and report on various hardware & software systems, configurations, user access controls (including dual control and group requirements), abnormalities and potential technological threats.
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Ability to research data input, output, diagrams and reports from a security standpoint with an understanding on how the different components relate to one another.
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Ability to react quickly and decisively to threats, disasters, or other critical situations to mitigate the risk of data exposure to the organization, while demonstrating a sense of urgency balanced with control of the situation.
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Ability to read and interpret documents such as policy and procedure manuals.
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Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Good oral, written and human relations skills.
- Ability to deal tactfully, respectfully and confidentially with customers, both external and internal.
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Ability to evaluate and troubleshoot general software products.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
In order to successfully perform the essential functions of this position:
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The employee is regularly required to talk or hear.
- The employee is frequently is required to walk; stand; sit; and use hands to finger, handle, or feel and reach with hands and arms to lift and/or move up to 20 pounds.
- The employee is occasionally required to stoop, kneel, crouch, crawl or reach as well as use ladders, drills, hammers, vacuums, knives, cutters, presses, and many other manual tools.
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The employee may be exposed to dusty or dirty working conditions including but not limited to construction sites, floor crawl space, ceilings, and attics.
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Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
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Some travel is expected in this position.
EDUCATION AND EXPERIENCE
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High school diploma or general education degree (GED) required
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A college degree in computer technology and/or related experience is preferred
Maintain leveraging of the bank’s hardware and software and in the ongoing maintenance of the bank’s information systems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
