Customer Service Associate (CSA)
Position Summary
Driven Car Wash is looking for energetic, outgoing, and customer-focused individuals to join our team. Customer Service Associates play a key role in creating a great experience for our guests by assisting customers, promoting memberships, ensuring safe vehicle loading, and maintaining a clean and welcoming site.
What You’ll Do
As a Customer Service Associate, you’ll spend most of your shift interacting with customers and supporting daily site operations. Responsibilities include:
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Greeting customers and providing exceptional customer service.
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Explaining wash packages, membership options, promotions, and the Driven Car Wash mobile app.
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Encouraging membership enrollment, loyalty program participation, and customer reviews.
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Assisting customers with questions and helping resolve concerns.
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Performing quality checks to ensure customers have a positive experience.
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Safely loading vehicles into the wash tunnel and directing traffic flow.
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Rotating between customer service and tunnel operations throughout the day.
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Assisting with vacuum area upkeep, trash removal, and maintaining clean customer spaces.
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Restocking detail carts and other customer amenities.
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Completing lot checks and monitoring site cleanliness and safety.
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Participating in periodic tunnel maintenance, including cleaning tunnel walls, power washing, and trench cleanings.
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Following all company safety policies and operational procedures.
Qualifications
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Strong customer service and communication skills.
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Positive attitude and willingness to engage with customers.
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Sales experience is helpful but not required.
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Ability to work outdoors in varying weather conditions.
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Ability to stand, walk, bend, lift, and remain active throughout an entire shift.
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Reliable, team-oriented, and eager to learn.
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Must be at least 18 years old.
What We Offer
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Competitive hourly pay plus performance incentives.
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Flexible scheduling.
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Paid training.
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Advancement opportunities.
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Employee car wash benefits.
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Fun, fast-paced team environment.
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Paid Time Off for eligible employees.
