Headquartered in Atlanta, GA, ZENZII is a fashion industry leader redefining the jewelry world by offering colorful, high-fashion statement pieces that can’t be found anywhere else, artfully crafted with premium materials and fairly priced. Through our “BE BOLD” motto, we embrace individuality and believe in empowering our employees’ entrepreneurial spirit by encouraging self expression.
At ZENZII, we think our client success representatives play a vital role in the overall success of the company’s wholesale and retail sales. To best serve our clients, critical thinking skills and excellent communication and organizational skills are a must.
Our Client Success team members..
- Find creative problem solving fulfilling & challenging
- Are self-motivated and eager to learn
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Adapt quickly to changing priorities and customer needs
- Have a clear, professional, and informative communication style
As a Client Success team member, you will…
- Partner with our clients to effectively resolve issues through phone, chat, email, social media, and other communication channels
- Become a brand representative by developing and demonstrating product knowledge to our retail and wholesale clients
- Provide support and guidance in a B2B/B2C multi-level environment
- Collaborate with various teams to resolve customer support concerns and celebrate accomplishments
- Show composure, resilience, and flexibility as client needs evolve and change
- Communicate strategic, customized solutions that help clients grow their businesses
Bonus Qualifications
- Multilingual and fluent in Spanish or Mandarin
- Completed or pursuing a degree in fashion merchandising, communications, business, or e-commerce
- Knowledge of using Hubspot as a CRM tool
- 2-years of inbound/outbound customer service experience
- PC & Mac experience with knowledge of Excel and Quickbooks
If this description fits you, we would love for you to apply to join the ZENZII team. We take pride in the advancement and growth of our team members and look forward to your future career with us.
