Front Office Coordinator – Behavioral Health
West Long Branch, NJ
Full-Time | Monday–Friday
Starting at $42,000+ annually (Salary commensurate with experience)
Be the Organizational Hub of a Growing Behavioral Health Program
Unity Place is seeking an exceptional Front Office Coordinator to become the central point of coordination for our growing behavioral health treatment program serving adults with mental health, substance use, and co-occurring disorders.
This is not an average front desk position. We're looking for someone who thrives in a fast-paced healthcare environment, can juggle multiple priorities with confidence, and takes pride in keeping operations running smoothly. If you're highly organized, proactive, detail-oriented, and known for staying one step ahead, we'd love to meet you.
The ideal candidate is someone who rarely misses a detail, remains calm under pressure, and has the ability to manage competing priorities while providing outstanding service to clients, referral partners, and staff.
What You'll Do
As the Front Office Coordinator, you'll play a vital role in the daily success of our program by:
- Serve as the first point of contact for clients, families, referral sources, and visitors while creating a professional and welcoming environment.
- Answer and manage a high volume of incoming phone calls with professionalism and efficiency.
- Coordinate client appointments, transportation, scheduling changes, and daily program logistics.
- Manage front office operations and maintain efficient daily workflow.
- Monitor client attendance, sign-in/sign-out procedures, and daily census.
- Assist with admissions paperwork, intake documentation, and administrative support.
- Maintain accurate client records while ensuring HIPAA compliance and confidentiality.
- Communicate effectively with clinical, medical, outreach, transportation, and administrative departments.
- Prioritize multiple responsibilities simultaneously while maintaining exceptional attention to detail.
- Anticipate office needs, solve problems proactively, and help keep the program running efficiently.
What Makes Someone Successful in This Role
We're looking for someone who:
- Is exceptionally organized and thrives on structure.
- Can manage multiple priorities without sacrificing accuracy.
- Has outstanding follow-through and doesn't let tasks fall through the cracks.
- Learns quickly and adapts easily in a busy healthcare environment.
- Is dependable, accountable, and takes ownership of their work.
- Thinks ahead, prioritizes effectively, and stays organized under pressure.
- Communicates professionally with clients, staff, referral partners, and leadership.
- Maintains a calm, positive attitude even during busy periods.
- Enjoys being an essential part of a collaborative team.
QualificationsRequired
- Bachelor's degree required.
- Excellent organizational, time management, and multitasking abilities.
- Strong written and verbal communication skills.
- Professional customer service skills.
- Proficiency with Microsoft Office (Outlook, Word, Excel) and general computer applications.
- Ability to prioritize multiple responsibilities in a fast-paced environment while maintaining accuracy.
Preferred
- Experience in behavioral health, mental health, substance use treatment, healthcare, or a medical office.
- Experience using EMR/EHR systems and scheduling software.
- Bilingual candidates are encouraged to apply.
Why Join Unity Place?
At Unity Place, every interaction matters. The Front Office Coordinator plays a critical role in creating a positive experience for individuals beginning their recovery journey while supporting a dedicated clinical team.
We offer:
- Competitive salary based on experience
- Paid Time Off (PTO)
- Medical, Dental and Vision Insurance
- 401(k)
- Professional development opportunities
- Supportive, collaborative work environment
- Career growth and advancement opportunities
- The opportunity to make a meaningful difference in the lives of others every day
If you're an organized professional who excels at multitasking, takes pride in accuracy, and enjoys working in a fast-moving environment where no two days are the same, we'd love to hear from you. Apply today and become an essential part of the Unity Place team.
Pay: $42,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
