Lake Tahoe Accommodations is a premier vacation rental management company specializing in properties throughout Lake Tahoe. With a carefully curated portfolio of homes and condos, we are dedicated to creating exceptional guest experiences in one of California's most breathtaking destinations.
From cozy mountain retreats to stunning lakefront homes, every property is thoughtfully maintained to deliver a memorable Tahoe experience. Our team combines local expertise with professional hospitality standards, ensuring guests receive outstanding service from booking through departure.
At Lake Tahoe Accommodations, we value responsiveness, attention to detail, teamwork, and genuine care for our guests. We take pride in creating five-star experiences that keep visitors returning year after year while fostering a collaborative and supportive work environment for our team.
Lake Tahoe Accommodations is seeking a Guest Experience Specialist who is passionate about hospitality and delivering exceptional guest service. In this role, you will serve as a primary point of contact for guests before, during, and after their stay, ensuring every interaction reflects our commitment to excellence.
The ideal candidate is an excellent communicator who enjoys helping others, solving problems, and creating memorable experiences. You will manage guest communications, reservations, property readiness coordination, and day-to-day support activities while working closely with the operations team to ensure every guest enjoys a seamless stay.
Respond promptly to guest inquiries across phone, email, text, and booking platforms
Assist guests in selecting the right property based on their needs, group size, and budget
Provide local recommendations and area insights to enhance the guest experience
Manage reservations, modifications, cancellations, reviews, and guest claims
Resolve guest concerns professionally and efficiently, escalating complex issues when necessary
Ensure payments, reservation documents, and guest records are accurately processed and maintained
Monitor cleaning schedules and confirm properties are guest-ready before arrival
Communicate damages, missing items, or readiness concerns to the operations team
Coordinate maintenance requests and vendor visits as needed
Maintain accurate property information, guest guides, and communication templates
Order approved supplies and onboarding materials as needed
Assist with process improvements and special projects
Support daily operational tasks to ensure a smooth guest experience
Passion for hospitality and creating exceptional guest experiences
Strong written and verbal communication skills, including professional phone etiquette
Ability to manage multiple conversations and priorities while maintaining attention to detail
Excellent problem-solving skills with a proactive, ownership-driven mindset
Comfortable learning new software systems and technology platforms
Reliable, organized, and able to consistently meet deadlines and expectations
Ability to work independently while collaborating effectively with a team
Previous experience in hospitality, vacation rentals, guest services, customer service, or reservations
Experience using Google Workspace or similar business software
Familiarity with vacation rental platforms or property management systems such as Streamline, Conduit, or similar tools
Compensation
Bonus
Benefits
Paid time off, including vacation and sick time
Flexible scheduling opportunities
Phone Stipend
Remote work flexibility
Company perks and team activities
Professional growth and development opportunities
Schedule
Job Type
Location
