Position Summary
The Sales & Customer Service Representative supports the sales team while serving as a
primary point of contact for customers. This role combines customer communication,
order coordination, inside sales support, and administrative organization to ensure a
smooth experience from initial inquiry through product delivery.
Core Responsibilities
Customer Service & Communication
- Answer incoming calls and emails from customers regarding our products, orders,
and general inquiries
- Provide friendly, professional assistance
- Respond to quote requests and product questions in a timely manner
- Follow up with customers on open quotes and pending orders
- Resolve customer concerns and escalate issues when necessary
- Maintain a high level of customer satisfaction and professionalism
Sales Support
- Preparing quotes and proposals based on customers needs/space.
- Enter and track customer orders accurately in the system
- Communicate pricing, availability, and lead times to customers
- Assist in identifying customer needs and recommending appropriate storage
solutions
- Help maintain and update customer records and sales notes
- Support outbound follow-ups on leads and past customers
Order Processing & Coordination
- Process sales orders and verify product details for accuracy
- Coordinate with vendors and warehouse staff regarding product availability and
delivery
- Track order status and proactively update customers
- Handling Missing Orders/Delays/Issues relating to customer complaints
- Prepare order paperwork and invoices
- Stock/Box/Ship small parts we sell direct
Administrative & Organizational Duties
- Maintain organized customer files and digital records
- Assist with inventory tracking and reporting
- Manage general office paperwork related to sales and orders
- Support scheduling for the sales team
Product Knowledge & Support
- Learn shelving product lines, specifications, and common applications
- Assist customers with product selection
- Stay informed on new products and vendor updates
General Expectations
- Strong attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Professional phone and email communication skills
- Team-oriented mindset with willingness to help wherever needed
- Positive attitude and customer-first approach
Preferred Skills
- Experience in customer service or inside sales
- Basic knowledge of inventory or order entry systems
- Comfortable learning product specifications and technical details
- Strong computer, phone and organizational skills
Pay: From $55,000.00 per year
Benefits:
- Paid training
- Travel reimbursement
- Work from home
Work Location: Remote
