JOB This recruitment will be used to fill vacancies as they occur within the Department of Employment, Training and Rehabilitation (DETR). Positions may be based at the Reno EmployNV Career Hub or assigned to satellite and community-based service locations, including libraries, colleges, youth hubs, and other partner sites throughout the service area. Depending on operational needs, incumbents may deliver workforce development services in a variety of settings to enhance accessibility for job seekers, employers, youth, veterans, and other priority populations. This position serves individuals seeking training opportunities, supportive services, and other resources necessary to obtain and retain meaningful employment. Incumbents may also assist customers who require employment-related support to secure items or services needed to accept a job offer. Responsibilities may include providing services in person, conducting outreach activities, and working at remote community locations while maintaining strong partnerships with local organizations, educational institutions, and community stakeholders. Successful candidates must demonstrate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, and be capable of utilizing technology and data management systems to effectively deliver workforce services and maintain accurate records. A minimum typing speed of 40 words per minute is required. While not required, bilingual proficiency in English and Spanish is preferred.
Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. EXAMPLE OF DUTIES Graduation from high school or equivalent education and two years of relevant program experience which included interviewing job seeking customers to gather education and work history information, or business representatives to determine job requirements from business customers; evaluating education and training and applying knowledge of specific occupational requirements and labor market conditions to make referrals to job openings; assisting customers to use computer equipment and software to develop resumes, assess skills and aptitude, search the Internet for job openings, or enter job listings in the Internet; recording information gathered from customers using program related computer software; identifying barriers to employment and explaining program requirements and regulations; OR one year of experience as a Workforce Services Representative II in Nevada State service; OR an equivalent combination of education and experience as described above. SUPPLEMENTAL INFORMATION This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Knowledge of: federal and State equal employment opportunity laws and regulations for assigned program area; computer programs used to assess job seeking customers’ interests, skills, and aptitudes; labor market information, local prevailing wage information and minimum wage laws; occupational requirements and current labor conditions; active listening and communication techniques used to establish rapport and trust with customers; services, roles, and responsibilities of local human service agencies; policies and procedures related to workforce development service programs; programs and types of assistance available through Employment Services and affiliated partners.
Ability to: assess job seeking customers’ education, training and work history to provide vocational guidance and identify steps required to achieve occupational goals; resolve complaints and answer inquiries from business customers regarding job listing procedures; manage a case load of customers; apply program regulations, policies and procedures to identify customers’ eligibility for assistance; monitor customer progress through training and ensure compliance with contract and program provisions; establish and maintain case files; encourage customers to comply with program regulations; speak before groups to relay program information and requirements; promote employment services with business customers via telephone and the office staff through training and consultation; prepare and maintain reports.
Recruiter Contact Information: Paula Miles - [email protected]
