Job Summary:
The Director of Database Administration the Database Administration team and holds ultimate accountability for the availability, performance, security, and disaster-recovery readiness of the organization's Microsoft SQL Server environment. This role combines hands-on technical leadership with people management, sets the strategy for high availability and disaster recovery, and represents the database function in cross-departmental planning.
Duties and Responsibilities:
Team Leadership
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Manage and develop the DBA team, including hiring, mentoring, performance management, and career growth planning.
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Establish clear on-call rotations, escalation paths, and operational runbooks for production database support.
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Build a culture of accountability and continuous improvement around database reliability and performance
Database Operations & Performance
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Own the assessment of database needs across Neumo's product lines, identifying capacity, performance, and architecture gaps before they become problems
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Monitor and optimize performance across production database instances spanning both cloud/SaaS and on-premise government deployments
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Lead root cause analysis and remediation for database incidents, performance degradation, and capacity constraints
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Oversee backup, disaster recovery, and business continuity practices for systems supporting legally mandated government functions (e.g., court records, jury systems, tax processing)
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Drive standards for database security, access control, and compliance appropriate to government and regulated data (PII, CJIS, state-level compliance frameworks, etc.)
Cross-Functional & Strategic Work
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Partner closely with Product to align database architecture, technical operations, and roadmap decisions with Neumo's broader data strategy
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Translate product requirements into database and data infrastructure plans that work across diverse deployment models (multi-tenant SaaS and customer-hosted on-prem environments)
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Collaborate with Engineering leadership on data architecture decisions affecting scalability, migration planning, and platform modernization
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Act as a key technical stakeholder in conversations with government customers and partners regarding data handling, uptime guarantees, and compliance posture
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Contribute to Neumo's overall data strategy, including governance, data quality standards, and long-term platform evolution across product lines (DMV, Courts, County, Jury, RMS, Tax, Pension)
Education and Experience:
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Bachelor's degree in Computer Science, Information Systems, or equivalent experience
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8+ years of Microsoft SQL Server database administration experience
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3+ years of experience directly managing or leading a technical team
Knowledge, Skills and Abilities:
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Proven experience designing and operating SQL Server HA/DR solutions (Always On Availability Groups, failover clustering, log shipping)
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Strong track record of leading disaster recovery planning, testing, and execution
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Deep understanding of SQL Server performance tuning and enterprise monitoring practices
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Strong communication skills, with the ability to represent technical work to non-technical stakeholders
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Experience developing and enforcing database security and patching standards
Work Environment:
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Office setting with a moderate noise level.
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The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
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Must be able to remain seated for extended periods.
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Regular use of a computer and other office machinery, such as printers and copy machines.
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Occasional movement around the office.
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Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
