Front of House Bakery Lead
Are you passionate about pastries and food and ready to set the standard for others? Do you love trying new sweet treats and learning how they're made? Are you someone who enjoys energizing social interactions? Do you find joy in creating a great experience for every customer, and helping teammates do the same? Do you take pride in delivering stand-out customer service, consistently and at a high level?
This role is a great fit for someone with prior bakery or café experience who's ready to lead by example on the floor and who's looking for a role that can grow into something bigger.
Who We Are
For nearly 40 years, Mirabelle's Bakery has been a staple of the Burlington community, a place where locals come back year after year for scratch-made pastries, show-stopping cakes, and a warm, familiar face behind the counter. We've grown alongside this community for decades, and we're proud of the reputation we've built for one customer, one cake, one cup of coffee at a time.
Now we're growing again: expanding our offerings, building out our coffee program, and looking ahead to what's next, potentially including new locations. We're looking for people who want to grow with us.
Overview
We are seeking an experienced and enthusiastic Front of House Bakery Lead to join our team and grow with us as we expand. This role is a step above our Bakery Associates: a go-to person on the floor who sets the tone for customer experience, models best practices, and can be trusted to run service smoothly during a shift.
This is not a formal management position today; you won't be building schedules or supervising staff. But as we open new locations, this is the role we expect to draw our future shift leads and managers from, and we're looking for someone who wants to grow into that kind of leadership over time.
The right candidate is caring, highly organized, dependable under pressure, and has a genuine passion for pastries and food.
This role also requires some travel and the flexibility to work across multiple locations as needed, including occasional shifts covering or supporting other locations in the future.
We're also growing our coffee program small but mighty right now, with big plans. We're curating a lineup that's homemade and all-local, meant to pair beautifully with our pastries. We need this person to be an excellent multitasker: someone who can foresee problems before they happen, stay calm under pressure, and keep customers well taken care of even when the bar gets slammed.
Responsibilities
- Take customer orders, via phone and in person, on Square POS
- Take orders for coffee, tea, and lemonade
- Take cake orders and pre-orders/catering orders
- Box up cakes and pastries for customers
- Offer high-end, stand-out service through friendly conversation and recommendations
- Maintain expert-level knowledge of current menu items (coffee, tea, lemonade, pastries, and cakes) and serve as the go-to resource for questions from customers and teammates
- Model best practices in customer service and beverage preparation for other front of house associates
- Communicate frequently and cooperatively with bakers and chefs, helping bridge front and back of house
- Create consistent beverages and drinks to company standard, with a high bar for quality control
- Help support and grow our homemade, all-local coffee program, and speak knowledgeably about how our coffee pairs with our pastries
- Multitask confidently during busy stretches anticipating problems before they happen and staying calm and steady while keeping customers well taken care of
- Follow and help reinforce all safety procedures food safety & kitchen safety
- Operate manual espresso machine and steam wands
- Keep composure and provide excellent service during higher-paced holidays & weekends, helping steady the team when things get busy
- Self-direct and prioritize tasks without supervision, and help other associates prioritize theirs
- Keep a clean shared work space and help ensure the team maintains cleanliness standards
- Be willing to travel or work across multiple locations as business needs require, including periodic coverage shifts at other sites
- Support onboarding and training of new front of house associates, helping them ramp up to our standards
Qualifications
Preferred:
- Prior experience in a bakery, café, or similar food & beverage front of house role
- Experience being a steady, go-to presence on a team, even without a formal leadership title
- Interest in growing into a formal leadership or management role as we expand
- Experience training, mentoring, or informally guiding coworkers
Required:
- A team player who supports a healthy and happy work atmosphere
- Consistent attendance and reliability
- Ability to stand and be on your feet for long periods of time
- A strong passion for pastries, food, and coffee
- A commitment to stand-out customer service, and the ability to model that standard for others
- Willingness and ability to travel or work at multiple locations as needed
- Friday & Saturday availability
Shifts
Full-time available, with some flexibility required for coverage across locations as needed.
Pay
- Base pay: $23.00–$25.00/hour
- Non-tipped position
- Weekly pay
- Room to grow into higher-paying leadership roles as we expand
Job Types: Full-time
Our Commitment
At Mirabelle's, we believe hospitality begins with taking care of one another. We're committed to creating a workplace built on respect, collaboration, curiosity, and continuous learning.
As a locally owned Vermont business, we're proud to be part of our community and honored to celebrate life's biggest milestones and everyday moments through thoughtfully crafted food.
Every member of our team plays an important role in that experience.
Pay: $23.00 - $25.00 per hour
Benefits:
Work Location: In person
