Basic Job Functions:
The Customer Support Manager is responsible to ensure that Accupac, Inc. is providing its Customers with the best possible service in meeting their contract manufacturing and packaging needs. They must work with their Customers and the other areas of the company to see projects are completed on time, with the correct quantity, and within Customer specifications. This position is also responsible to be the main communications link between the Customer and Accupac. Finally, the Customer Support Manager is responsible for higher level planning and management of new Projects at Accupac.
Essential Functions of the Job:
Administer all systems aspects of their Customer?s projects including entering of Sales Orders, Part Numbers, Bills of Materials, Formulae, Pricing, etc.
Communicate Customer requirements to the rest of the organization via email, written communication, and pre, prior, and post production meetings.
Report monthly on orders completed, nonconformance?s, materials not on B.O.M. or S.O., QA issues,
Research and solve Customer Service problems, proactively initiate assistance, when necessary, and track progress until final resolution is achieved.
