Position Summary
The Esports & Tech Program Associate supports the daily implementation of DUSA’s Technology Access, Esports, Artificial Intelligence, Digital Literacy, and English Language Learning programs. Working under the supervision of the Esports & Tech Program Coordinator, the Associate will assist with program delivery, participant engagement, technology lab operations, esports activities, data collection, and special events.
The ideal candidate is organized, dependable, comfortable working with technology, and enthusiastic about helping youth and adults build digital, educational, and workforce-ready skills.
Key Responsibilities
Program Delivery and Participant Support
- Support the daily operation of DUSA’s Technology and Esports Lab.
- Prepare computers, equipment, instructional materials, and classroom spaces before each session.
- Assist instructors during technology, AI, digital literacy, esports, and English-language classes.
- Provide one-on-one assistance to participants using computers, software, online platforms, and digital tools.
- Facilitate basic digital skills activities and reinforce classroom instruction.
- Promote a welcoming, inclusive, and respectful learning environment.
- Support participant registration, attendance, engagement, and retention.
Technology Lab Operations
- Set up and maintain computers, monitors, gaming equipment, printers, smart boards, webcams, headsets, and other peripherals.
- Perform basic hardware, software, network, and equipment troubleshooting.
- Conduct routine equipment checks and report repair or replacement needs.
- Maintain accurate inventory records for technology, supplies, and program materials.
- Help ensure equipment is secure, properly stored, updated, and ready for use.
- Maintain a clean, organized, and safe computer lab.
Esports and Event Support
- Assist with esports practices, coaching sessions, tournaments, scrimmages, workshops, and community gaming events.
- Support participant check-in, game setup, scorekeeping, equipment placement, and event logistics.
- Assist with livestreaming, OBS Studio, capture-card setup, and basic event production as needed.
- Encourage teamwork, communication, leadership, sportsmanship, and responsible digital behavior.
- Help coordinate graduation ceremonies, showcases, field trips, and other special activities.
Outreach, Data, and Administration
- Support recruitment and outreach at schools, community events, and partner locations.
- Assist with distributing flyers, registering prospective participants, and responding to basic program inquiries.
- Maintain attendance records, participant files, assessments, surveys, and program documentation.
- Enter participant and outcome data into Salesforce or other organizational databases.
- Assist with collecting information needed for grant reports and program evaluation.
- Help document activities through photographs, videos, participant feedback, and success stories.
- Provide general administrative and logistical support to the Program Coordinator.
Qualifications
- Associate degree or equivalent education and relevant experience in technology, education, esports, digital media, youth development, or a related field preferred.
- Experience working with youth, adults, schools, community organizations, or educational programs preferred.
- Strong interest in technology, esports, digital learning, artificial intelligence, or workforce development.
- Basic knowledge of Windows computers, Microsoft Office, Google Workspace, and online learning platforms.
- Ability to troubleshoot common computer, software, and peripheral issues.
- Strong organizational, communication, interpersonal, and customer-service skills.
- Ability to manage multiple tasks, follow procedures, and work independently with appropriate supervision.
- Ability to communicate effectively with participants, families, instructors, staff, and community partners.
- Availability to work occasional evenings and weekends for classes, tournaments, and special events.
- Bilingual English and Spanish preferred.
Preferred Skills
- Familiarity with gaming computers, consoles, peripherals, and popular esports titles.
- Experience with OBS Studio, Discord, livestreaming platforms, video production, or content creation.
- Knowledge of AI tools, coding platforms, game development software, or emerging technologies.
- Experience supporting STEM, workforce development, after-school, or community education programs.
- Familiarity with Salesforce or another participant-management database.
Core Competencies
- Technology proficiency
- Organization and time management
- Reliability and initiative
- Teamwork and collaboration
- Communication and customer service
- Problem-solving and adaptability
- Cultural competency
- Participant engagement
- Positive youth development
- Attention to detail
Physical Requirements
The position is in-person and requires the ability to move throughout the lab regularly, set up equipment and classroom materials, and lift or move items weighing up to approximately 30 pounds. The Associate must also be able to assist with arranging tables, chairs, computers, audiovisual equipment, and event materials.
About DUSA
Dominicanos USA (DUSA) is a 501(c) (3) non-partisan organization founded in 2013 that is committed to the civic, social, and economic integration of Dominican-Americans and Latino communities into the fabric of American society. DUSA strives to ensure that every U.S. citizen is able to freely exercise their civic rights, realize their full potential, and capitalize on all opportunities the United States has to offer. Our contribution to making this vision a reality begins with our work in the Dominican-American community.
Pay: $24.00 - $26.00 per hour
Benefits:
- Employee discount
- Loan forgiveness
- Paid time off
- Parental leave
Work Location: In person
