Job Overview
We are seeking a detail-oriented and proactive Client Success Coordinator who will be the central point of contact for all our warm leads coming from various channels (Google Ads, SEO, cold email responses, etc.). The ideal candidate will play a crucial role in managing client relationships, ensuring customer satisfaction, and supporting project management initiatives. This position requires strong communication skills and the ability to analyze client needs effectively while coordinating various tasks to enhance the overall client experience. This person will work closely with out ITAD director for technical consultations when needed.
Responsibilities
- Manage and nurture warm leads from 6+ different channels
- Create and distribute monthly newsletters and updates
- Build relationships through LinkedIn and other professional platforms
- Coordinate with our ITAD director for technical consultations
- Handle prospect education and relationship building
- Create and share relevant content and case studies
- Track client interactions, manage pipelines, and analyze data for strategic decision-making
Qualifications
- Strong communicator (both written and verbal)
- Organized and detail-oriented
- Comfortable with technology and digital tools
- People-focused with strong relationship-building skills
- Self-motivated and proactive
- Entry-level candidates welcome (we value potential over experience)
- Ability to work independently as well as part of a collaborative team environment.
Additional Information
- No cold calling (all warm leads)
- Content creation opportunities
- Remote flexibility
- Growth potential
- Modern tools and platforms
- Multiple established lead channels
If you are passionate about providing exceptional client support and have the skills necessary to thrive in this role, we encourage you to apply. Join us in making a positive impact on our clients' experiences!
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Farmingdale, NY 11735
