Jean Jacques Machado Fresno is looking for a professional, organized, and motivated Operations & Enrollment Coordinator to help run the day-to-day operations of our academy.
Responsibilities
- Greet students, parents, and visitors in a professional and friendly manner.
- Conduct consultations and enroll new students following trial classes.
- Follow up with leads by phone, text, and email.
- Schedule and confirm trial classes.
- Manage student accounts using BJJLink and LeadConnector.
- Send academy updates, announcements, and reminders to members.
- Handle membership cancellations and work to retain members by offering freezes or alternative solutions when appropriate.
- Answer incoming calls and respond to inquiries promptly.
- Maintain accurate records and update student information.
- Assist with academy events, promotions, and administrative tasks.
- Ensure the academy remains clean, organized, and professional at all times.
- Restock bathrooms and common areas with necessary supplies.
- Perform light janitorial duties, including trash removal, cleaning surfaces, and keeping the facility presentable.
Qualifications
- Strong sales and customer service skills.
- Excellent communication skills, both in person and over the phone.
- Comfortable making calls and following up with leads.
- Professional appearance and attitude.
- Strong organizational and multitasking abilities.
- Ability to learn and use BJJLink, LeadConnector, and other software systems.
- Self-motivated and able to work independently.
- Reliable, punctual, and detail-oriented.
- Bilingual (English/Spanish) is a plus
Ideal Candidate
The ideal candidate is friendly, confident, highly organized, and comfortable talking with prospective members. They understand that great customer service, strong communication, and consistent follow-up are critical to growing the academy and providing an exceptional experience for our members.
This position plays a key role in helping our academy grow while ensuring our students and families receive outstanding service every day
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 per week
Work Location: In person
