Job Summary
We are a busy, patient-focused pediatric urgent care clinic in San Mateo seeking a friendly, organized, and dependable Part-Time Medical Receptionist/Office Assistant to join our team. As the first point of contact for our patients and families, you will play a key role in creating a welcoming experience while ensuring the smooth operation of our front office.
If you thrive in a fast-paced medical environment, have excellent communication skills, and enjoy working with children and families, we'd love to hear from you.
Responsibilities
- Greet patients and families warmly, ensuring a positive first impression and efficient check-in process
- Schedule, reschedule, and confirm appointments using electronic scheduling systems - using Advanced MD and SOLV.
- Verify insurance coverage, process payments, and handle medical collections with accuracy and professionalism
- Create, updated and maintain patient charts while ensuring confidentiality and HIPAA compliance.
- Answer multi-line phone systems with courteous phone etiquette; direct calls appropriately and handle patient inquiries effectively
- Assist patients with billing questions and insurance claim inquiries.
- Manage inventory and order office supplies.
- Coordinate administrative projects, update HR records annually and other seasonal projects.
- Preform general front office and administrative duties to support daily clinic operations.
- Support clinical staff by preparing intake forms, updating care plans, and managing documentation review processes.
Requirements
- Prior clinic or medical office experience, preferably in pediatric or dental settings; familiarity with clinic workflows is highly valued, minimum of two years.
- Proficiency in EMR/EHR systems such is a plus
- Strong knowledge of health insurance procedures including verification for Medicare and other insurance providers
- Understanding of medical coding including CPT coding, ICD-9/ICD-10 codes; experience with medical billing is advantageous
- Excellent computer skills with proficiency in Microsoft Office applications (Word, Excel) and typing accuracy
- Bilingual abilities are highly desirable to serve diverse patient populations effectively
- Knowledge of HIPAA regulations and clinical confidentiality policies to ensure patient privacy at all times
- Exceptional customer service skills with the ability to handle phone communication professionally and courteously. Strong written skills is essential.
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Dependable, punctual and able to work independently as well as collaboratively.
We're looking for someone who is professional, compassionate, and takes pride in providing outstanding service to our patients and their families. The ideal candidate is mature, reliable, highly organized, and enjoys being part of a collaborative healthcare team dedicated to delivering exceptional pediatric care. This role offers valuable experience in medical office management within a supportive environment committed to your professional growth.
Pay: $22.00 - $30.00 per hour
Benefits:
- Flexible schedule
- Paid sick time
- Paid training
Work Location: In person
