This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, serving more than 150,000 annually. The Assistant Front of House Manager is responsible for assisting the FOH Manager with overall day-to-day operations in all Front of the House Food Service common areas, banquet dining halls, and dining rooms, including customer service, training, and supervising all staff. During peak season, this position’s main duties will be in the Buckboard FOH operation. Other duties include dining room and restroom cleanliness, labelling food items, updating the daily menu board, administrative duties, and ensuring all serving line equipment is clean and functioning properly.
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
Maintain a neat, clean, professional appearance and presentation
Emphasis on guest/client experience and overall guest interaction – bringing the mission to the guest
Work holidays, weekends, and morning or evening shifts
Operational knowledge of a wide variety of food service equipment, including espresso machines
Supervise up to 35 staff – Assist with oversight of all front of house staff in Commons, Skinny Ski, Buckboard
Build and maintain Buckboard front of house staff with a guest relationships/interaction focus
Train front of house on proper use and cleaning of the espresso machine, and ensure quality production of coffee drinks
Train and monitor all cash handling procedures within the department
Supervise cold/hot food preparation and presentation for assigned dining rooms
Work with Front of House Manager to schedule, train, and evaluate seasonal staff
Assist with invoicing, expense tracking, timecard monitoring, staff credentials, etc.
Assist in building and maintaining a banquet team of up to 8 for our catered and special events
Lead front of house setup and breakdown at all catered and special events
Assist the Front of House Manager to ensure proper setup and execution of catered and special events
Assist the Front of House Manager to host, instruct, and grade up to 4 internship equivalent staff at a time
REQUIREMENTS/QUALIFICATIONS:
Have a minimum of a year of managerial experience in the front of house of a high-volume food service operation
Minimum one year of front-of-house banquet experience
ServSafe Certification – Or able to complete upon hiring
Leadership by example mentality
GENERAL YMCA OF THE ROCKIES REQUIREMENTS:
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
Uphold the YMCA of the Rockies’ Mission, policies, and programs.
Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies’ safety program. Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
Commitment to diversity, equity, inclusion, and antiracism is required.
Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
Must meet acceptable criminal background check standards.
All other duties as assigned.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Working in a kitchen environment
Standing for long periods of time
Working outside in all weather
Various levels of noise, from none to very loud equipment or music
Carrying large objects, stooping, kneeling, and bending
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
Health, dental, and life insurance
Generous PTO/Vacation
Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years of employment)
Employer-owned rental housing may be available nearby - Contact Human Resources for more information
YMCA of the Rockies membership
Discounted childcare, summer day camp, and summer overnight camp
Discounted nights at YMCA of the Rockies lodges for friends & family
Ski and golf passes to nearby resorts & courses
Free or discounted gear rentals for outdoor adventures
View all YMCA of the Rockies employee perks by visiting here.
