The Housing Program Manager is responsible for the daily operations of Transitional Resources’ Permanent Supportive Housing projects and Scattered sites housing. The goal of this position is to promote a safe and supportive environment for tenants so that they can achieve housing stability. The Housing Manager will be expected to work with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.
Transitional Resources is a small non-profit community behavioral health agency and permanent supportive housing provider that relies heavily on teamwork. Successful candidates must be flexible and open to taking on whatever is needed to help the housing program run smoothly. We offer a positive and supportive work environment committed to promoting the best outcomes possible for our employees and the individuals we serve.
Essential Duties
· Screen new tenants following all relevant program guidelines.
· Prepare tenants to enter into lease contracts and complete lease recertifications gathering any necessary documentation.
· Tenant relations and fostering a sense of community including responding to tenant concerns.
· Develop a thorough understanding of contracts with funders, complete accurate and timely reports to funders, and ensure compliance with funder agreements.
· Issue legal notices and pursue evictions in consultation with the Chief Executive Officer.
· Supervise other housing staff, which includes Housing Case Manager(s) and Front Desk staff.
· Serves as Housing Case Manager, as needed.
· Apply training in conflict resolution, landlord/tenant law, Fair Housing, and all local, state, and federal regulations.
· Maintain complete individual tenant files including tenant Housing Success Plan, crisis plan, and ensuring all income and household eligibility information is gathered for tenants.
· Hold regular tenant meetings and work with tenants to organize community activities.
· Assume property maintenance oversight responsibilities including ordering and approving repairs, completing purchase orders, inspecting the condition of the building, scheduling maintenance, preparing vacant units for lease, etc.
· Responsible for compliance with Landlord Tenant Law, City and County contracts, Seattle Housing Authority, Shelter Plus Care contracts, and other funding requirements.
· Assist in assessing and implementing improvements in the safety and quality of the housing and services offered at Transitional Resources’ housing.
· Assist the Rise at Yancy Street Housing Program Manager and Chief Executive Officer and respond to emergencies, as needed.
· Serves as on-call Supervisor during the evening and weekends. Evenings and weekends are shared with the Rise at Yancy Street Housing Program Manager.
· May be required to assume responsibilities or duties within the agency not specifically delineated in this job description.
Relationship with Community and Co-workers:
· Serves as liaison to Seattle Housing Authority, Shelter Plus Care, KCRHA, City of Seattle, King County and other housing funders, as well as other behavioral health agencies.
· Assist with community relations and fundraising activities as requested.
· Participates in the agency's strategic planning activities.
· Fosters cooperative working relationships with support staff and direct service staff.
· Contributes to a cooperative working relationship with the Rise at Yancy Street Housing Program Manager, Chief Executive Officer, the Chief of Clinical Services, the Clinical Supervisor, and business office personnel.
· Maintains effective working relationships with referral sources, community resources, shelters, jails, and other mental health professionals.
· Maintain positive relationships with neighbors and address concerns as needed.
Supervision:
· Provides direction in carrying out program activities, problem solving and timely decisions for staff regarding Transitional Resources’ housing services.
· Provides supervision for Housing Case Manager(s) and Front Desk Staff.
· Ensures housing program is adequately staffed.
· Orients and trains new staff.
· Ensures staff have proper training and meet ongoing continuing education requirements.
· Implements corrective action plans, including termination, as necessary.
· Provides oversight of property management and their maintenance team.
Minimum Qualifications:
· BA or BSW, plus a minimum of two years direct service experience. Mental health experience and agency affiliated counselor registration preferred.
· Direct experience in property management, delivery of housing services, community organizing, or program/administrative duties commensurate with responsibilities outlined above.
· Working knowledge of Washington State and City of Seattle’s Landlord-Tenant laws.
· Possess a working understanding of Harm Reduction and Housing First Principles within a Trauma Informed framework.
· Demonstrated ability to work effectively under stressful conditions utilizing crisis management and de-escalation skills.
· Knowledge of substance use disorders.
· Demonstrate commitment to the empowerment of individuals who are homeless, low-income or who have special needs.
· Must have good organizational skills and be able to manage multiple tasks concurrently.
· One-year supervisory experience.
· Good communication skills. Experience working in groups.
· Demonstrated skills and strong working knowledge of Microsoft Office suite of applications, including Excel, Access, and Word.
Desired Qualifications:
· State licensed mental health counselor or social worker preferred.
· Mental health professional with a Master’s degree in a human service discipline plus two years supervisory experience with priority population preferred.
· Knowledge of substance use disorders.
Job Conditions:
Working conditions may include working alone, interruptions, and interactions with angry persons. This position may also require working in an environment where there may be exposure to blood, bodily fluid, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint, and other materials used in building maintenance.
Physical Requirements:
The requirements described here are representative of those needed to fulfill the basic requirements of the position. Must be able to walk up and down stairs several times a day and lift up to 30 pounds if needed.
Supervised By:
Chief Executive Officer
Compensation and Benefits:
Benefits: 22 paid leave days per year and 10 paid holidays; medical, dental, and long-term disability insurance; voluntary 403(b) retirement plans, agency sponsored AFLAC insurance, and flexible spending accounts.
Hours:
40 hours per week, exempt position.
Transitional Resources is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status. Transitional Resources provides reasonable accommodations to applicants with disabilities throughout the hiring process.
Pay: $52.95 per hour
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Education:
Experience:
- Direct Service : 2 years (Preferred)
Work Location: In person
