Overview
We are a tight-knit, independent primary care practice located in the heart of Boynton Beach. Because we run a small and lean operation, we function like a family. We are looking for an energetic, proactive front desk professional who isn't afraid to roll up their sleeves and wear multiple hats. If you thrive in a setting where you can take ownership of your front-desk domain, work independently, and genuinely connect with patients, this is the perfect professional home for you.
The Role
This is a dual-function role designed for a skilled medical administrative professional. You will be the face and voice of our practice, managing the daily flow of the front office while also taking complete charge of our outgoing patient referrals.
Core Responsibilities:
- First Impressions: Warmly greet patients, manage the check-in/check-out process, and maintain a clean, welcoming reception area.
- Schedule Optimization: Answer high-volume phone lines, triage patient needs, confirm appointments, and keep the provider's daily schedule running smoothly.
- Referral Coordination: Process and track outgoing medical referrals to specialists, obtain necessary insurance prior authorizations, and ensure patients have all required documentation for follow-up care.
- Administrative Workflows: Verify commercial and Medicare insurance eligibility, collect copays/deductibles, and ensure accurate demographic entry into the EMR.
- Team Collaboration: Step in to assist with general office workflows and provide general backup support whenever the clinic team needs a hand.
Job Requirements & Qualifications
- Experience: Minimum of 2+ years of recent experience working in a medical office setting handling both front desk reception and referral workflows (Required).
- EMR Systems: Hands-on proficiency navigating Athena and/or eClinicalWorks (eCW) (Highly Preferred).
- Language: Fluency in Spanish is strongly preferred to best serve our diverse local patient population.
Benefits & Perks
We value our staff and offer a competitive total compensation package to support you:
- Paid Time Off: 10 days of accrued PTO per year.
- Sick Leave: Dedicated paid sick time.
- Paid Holidays: Coverage for major recognized calendar holidays.
- Health Benefits: Employer-sponsored health insurance options.
To Apply: Please submit your updated resume. Applicants who match the EMR and language preferences will be prioritized for immediate phone screenings.
- Attributes: Must be a reliable self-starter with excellent multi-tasking skills, a high attention to detail, and a positive "can-do" attitude in a small team environment.
Benefits & Perks
We value our staff and offer a competitive total compensation package to support you:
- Paid Time Off: 10 days of accrued PTO per year.
- Sick Leave: Dedicated paid sick time.
- Paid Holidays: Coverage for major recognized calendar holidays.
- Health Benefits: Employer-sponsored health insurance options.
To Apply: Please submit your updated resume. Applicants who match the EMR and language preferences will be prioritized for immediate phone screenings.
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
