A-1 Exterminators is seeking a Customer Service Representative to join their team.
This individual must be detail oriented and professional. Some collection experience preferred, but not required.
Skills & Experience
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Detail oriented
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Ability to multitask
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Proficient in all Microsoft applications
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Ability to work independently
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Ability to work in a fast paced environment
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Ability to stay calm under pressure
Job Description for A-1 Exterminators Customer Service Representative
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Receive incoming calls from current and prospective customer in a courteous and professional manner
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Make outgoing calls to current and prospective customers in courteous and professional manner
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Schedule appointment
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Confirm/reschedule appointments
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Communicate with customers through mail, email, fax, phone, etc.
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Input/Update customer information in company database while paying close attention to details
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Communicate with Technicians and sales team, regarding changes in schedule, eta’s or general information
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Knowledgeable of company products and /offers
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Use sales techniques to aid customers in their purchasing decision
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Up selling company services to contribute a mutually beneficial relationship between the company and its customers
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Problem solve
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Closing calls in a timely and professional manner
Interested candidates please forward your resume to: [email protected]
