We’re seeking a Customer service Rep to lead our Customer Care team and Sales to ensure the highest level of service, accuracy, and operational efficiency. This position requires customer service expertise, and a solid understanding of sales knowledge
The ideal candidate will thrive in a fast-paced environment, balancing people leadership with process excellence. You’ll oversee a team responsible for work order management, technician scheduling, post-job follow-up, and quality assurance—all while promoting team growth, accountability, and customer satisfaction.
supporting the growth and retention of J&A team members.
Key Responsibilities
- Lead, mentor, and coach Customer Care Representatives (J&As) and J&A USA Leads to achieve departmental goals..
- Oversee work order (WO) setup and handoff to ensure accuracy in the System.
- Manage technician scheduling, confirm availability, and coordinate preservice calls.
- Arrange and monitor travel within budget and profitability guidelines.
- Review job completion documentation, surveys, and notes for quality assurance.
- Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary.
- Verify all job documentation before the financial transition.
- Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.
Basic Qualifications
What We’re Looking For
- preferably in a customer service or operations/logistics environment.
- Strong interpersonal and communication skills with the ability to build trust and motivate others.
- Exceptional organizational skills and attention to detail.
- Demonstrated ability to think critically, problem-solve, and adapt in a dynamic environment.
- Sales experience
- English, Korean, or English vietnamese speaking Must
- Excel
Karen Kim
E-Mail : [email protected]
C Phone: +1631-513-0097
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- Paid time off
- Referral program
Education:
- High school or equivalent (Required)
Language:
- English and Korean /vietnamese (Required)
Ability to Commute:
- Flushing, NY 11358 (Required)
Work Location: In person
