Summary
The Occupancy Specialist is responsible for determining applicant eligibility, managing waiting lists, maintaining tenant and applicant records, conducting program briefings, and ensuring compliance with Public Housing and Housing Choice Voucher (HCV) program requirements.
Key Responsibilities
- Review and process applications for Public Housing and HCV programs.
- Determine applicant eligibility and complete required verifications.
- Maintain accurate applicant and resident files in housing software systems.
- Manage and monitor waiting lists, including reporting and recordkeeping.
- Conduct applicant briefings, orientations, and program education sessions.
- Coordinate unit assignments, transfers, and reasonable accommodation requests.
- Assist with tenant disputes, conflict resolution, and grievance procedures.
- Ensure compliance with HUD regulations, Fair Housing laws, ADA, and Section 504 requirements.
- Respond to applicant, resident, and agency inquiries by phone and in writing.
- Prepare reports and maintain documentation for audits and program compliance.
Qualifications
- Associate Degree in Office Management or a related field.
- Minimum of two (2) years of related administrative, housing, or eligibility determination experience.
- Proficiency in Microsoft Word and Excel.
- Strong communication, organizational, and customer service skills.
- Ability to manage multiple priorities and maintain confidentiality.
- Experience with housing programs, eligibility determination, or case management preferred.
Skills
- Eligibility Verification
- File & Records Management
- Waiting List Administration
- Customer Service
- Conflict Resolution
- Compliance Monitoring
- Data Entry & Reporting
- Microsoft Office Suite (Word & Excel)
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Schedule: Full-time
Work Location: On-site
Pay: Up to $20.00 per hour
Benefits:
- 403(b) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Work Location: In person
