Easyfish Marketing is a Full-Service Marketing agency that helps local contractor businesses increase their sales, improve customer retention, and enhance their profitability by effectively marketing online via Search Engine Marketing and Search Engine Optimization. Social media (Facebook, Twitter, LinkedIn, Google Business Profile, etc.)
The company has an opening for a 100% remote employee who will serve as a Customer Success Manager.
At Easyfish Marketing, our employees are our most valuable asset – a group of talented thinkers, dreamers and doers who move the industry forward and provide our clients with impeccable service.
You will find a one-of-a-kind culture as our employees make up a 100% remote workforce. We have employees who work from home in North Carolina to California. The ability to work from home on a full-time basis empowers the industry’s brightest individuals to do their best work.
Job Overview:
As a Customer Success Manager you are responsible for managing the relationships with named clients. The bottom-line function of this position is to retain our customers and ensure the transition of clients from satisfied to thrilled.
Key Skills:
- Excellent communication skills, both written and verbal
- High attention to detail
- Go-Getter additude
- Great people skills. Comfortable conducting business conversations via phone and web meetings daily
- Outstanding follow-up and follow-through
- Strong project management skills
- Effective time management and personal accountability
- Eager to learn
Communication:
- Skilled in providing simplified explanations to complex or complicated concepts.
- Hunter mentality to aggresively secure live engagements with client base
- Outstanding written communication and verbal skills
- Strong relationship management skills
- Basic upsell/upgrade capabilities
- Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media
- Use applied knowledge, available evidence, logical means, and processes to investigate and resolve problems with a high degree of accuracy
Technical Skills
- Proficient in use of Google Workspace including Docs, Sheets, Drive is helpful including use of Microsoft Word and Excel
- Experience in navigation of major internet advertising interfaces including, but not limited to Google and Facebook
- Quantitative & Analytical Skills
- Able to use return-on-investment (ROI) as a decision-making tool and provide analysis of relevant performance data to determine go-forward actions
Job Skills & Responsibilities
The candidate must be flexible and be able to multitask across a variety of job duties, including:
- Retention of client accounts through review of campaign setup, active campaign management, and execution of consistent customer service
- Meet with 120+ key customers on a monthly priority queue basis
- Management and analysis of internet marketing campaigns (SEO and SEM) to satisfy client expectations for various performance metrics
- Rapport building and the fostering of relationships with clients through timely follow-up and communication to increase retention of accounts
- Delivery of education to clients on campaign performance and return on investment received
- Written reports on client account performance
Qualifications
- Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism (required)
- 2+ Years’ Experience in Marketing, Advertising, or Public Relations.
Benefits
- Excellent Health Coverage
- Dental/Vision Insurance
- Life Insurance
- 401-K
- Paid Time Off
Environment
Want a new change and to be part of a dynamic environment with a rapidly growing company? If you’re hands-on, highly driven, go-getter, analytical, and creative person who wants to work in an environment with other industry experts, this established, financially stable, and growing company could be the right place for you.
Are you the right person to take this challenge? If so, please submit your Resume. If you truly belive you are a good fit for this roll, please email hello @ easyfishmarketing.com and type the phrase "Blue Parrot" in the subject line.
Easyfish Marketing is an Equal Employment Opportunity and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, protected veteran status, disability status, gender identity or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.
To all recruitment agencies: Easyfish Marketing does not accept agency resumes. Please do not forward resumes to Easyfish Marketing employees or any other organization location. Easyfish Marketing is not responsible for any fees related to unsolicited resumes.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Marketing: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: Remote
