Looking for an exciting position that allows you to make connections and be on the front line of making people feel good? This visionary Plastic Surgery practice is looking for a candidate who is highly-skilled and has excellent communication and organization skills. You may be a great fit for this position if you are a driven self-starter that enjoys handling multiple projects with a great attitude. This Front office coordinator position is a great opportunity for applicants seeking work in the Beverly Hills Los Angeles area.
What you will be doing:
· Warmly greet and check-in patients
· Answer phones and schedule appointments
· Keep a detailed record of all calls/emails on the Inquiry Tracking Sheet
· Reply to incoming emails for medspa and surgical procedures
· Answer inquiries from all lead forms in a prompt and timely manner (Website, Yelp, RealSelf)
· Follow-up with previous patients
· Lead management tracking and weekly follow-up
· Confirm all patients weekly
· Email new patients with appointment confirmations
· Room Patients
· Look out for any potential scheduling issues and patient issues
· Scan and enter patient documentation
· Ensure proper consents and paperwork filled out for every appointment
· Sign for packages, unpack, re-stock
· Ensure proper materials/brochures/photos are present and running
· Assist with required documentation and scanning
· Order supplies as needed (water, general office supplies)
· Attend and contribute to weekly office meetings
· Prepare and ship packages for any orders phoned in
· Oversee and manage patient flow, minimizing wait time
· Keep front office and reception area clean and tidy
· Responsible for opening and closing front office
Skills Required:
· Extremely detail oriented
· Thrives in a fast-paced, high-volume environment
· Ability to take initiative and to anticipate the needs of patients and the business
· Ability to multi-task, and wear many hats - no task too big or too small mentality
· High-energy, friendly and outgoing demeanor
· Exudes a passion for customer service and going the extra mile
· Strong computer/office skills – Mac proficiency preferred
· Strong phone skills – pleasant phone voice, with ability to manage multiple phone lines
· Excellent communication - written/verbal and typing skills
· Team player mentality - willingness to help and take initiative
· Punctual. reliability and flexible with schedule
·_ Previous front desk coordinating experience for a busy medical office or medspa preferred. _
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
