Job Title: Front Desk
Location: Melbourne, Florida
Schedule: Full-Time, Monday - Thursday
Must be willing to travel to Daytona and sometimes Orlando.
Position Summary
Ethos Health Group is seeking a detail-oriented and compassionate Front Desk / Back Office Assistant to join our Melbourne, FL office. This role serves as a primary point of contact for patients, ensuring accurate appointment scheduling and a positive first impression of our organization. The ideal candidate is organized, professional, and committed to providing exceptional patient service in a fast-paced healthcare environment.
Key Responsibilities:
Patient Scheduling & Front-Line Communication
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Schedule, confirm, reschedule, and cancel patient appointments with accuracy and efficiency
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Answer incoming calls and electronic scheduling requests in a courteous and patient-focused manner
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Verify patient demographics, and appointment requirements
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Provide patients with clear instructions regarding appointment preparation, arrival times, and office policies
Clinic & Scheduling Support
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Follow provider scheduling templates and access guidelines
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Monitor cancellations, waitlists, and open appointment slots to maximize provider availability
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Coordinate scheduling within the Sarasota location
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Communicate schedule changes and urgent needs to clinical and administrative staff
Documentation & Compliance
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Accurately enter and maintain scheduling data in the EHR and scheduling systems
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Maintain strict confidentiality and comply with HIPAA and Ethos Health Group policies
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Adhere to established workflows, customer service standards, and documentation requirements
Patient Experience
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Serve as a welcoming and professional representative of Ethos Health Group
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Assist with routine patient questions and escalate concerns as appropriate
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Support Ethos Health Group’s mission of delivering compassionate, high-quality care
Qualifications:
Required
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High school diploma or equivalent
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Strong verbal and written communication skills
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Basic computer proficiency and ability to learn EHR systems
Preferred
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Experience in a multi-provider outpatient medical practice
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Knowledge of medical terminology and insurance verification
Skills & Competencies
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Exceptional customer service and interpersonal skills
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Strong attention to detail and accuracy
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Ability to multitask in a high-volume environment
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Time management and organizational skills
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Dependability, professionalism, and teamwork
