SUMMARY:
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
ESSENTIAL DUTIES & PRIMARY RESPONSIBILITIES:
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Registers and assigns rooms to guests, issues room key and escort instructions to direct guest as appropriate.
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Date-stamps, sorts and racks incoming mail and messages.
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Completes all Hotel Brand and Company mandated training in a timely manner.
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Completes all documentation required for each shift worked in appropriate manner.
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Complete all cleaning tasks as assigned.
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Transmits and receives messages using equipment such as telephone, fax and switchboard.
- Answers inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions. Keeps records of room availability and guests' accounts.
- Computes bill, collects payment and makes change for guests.
- Make, confirm, modify, and cancel reservations for guests per hotel policies.
- Sell candy, food, and sundries, etc.
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Perform all laundry functions as needed.
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Post charges such as room or food by hand or machine.
- Make restaurant, transportation or entertainment reservations per guest’s request.
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Assists in other departments if necessary and as directed by the management.
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Other duties and responsibilities as assigned by supervisor and senior management.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATION & SKILL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Must be a citizen of this country or possess a valid work permit
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Ability to speak clearly and listen carefully
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Strong self-motivation, presentation, communication and organizational skills
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Ability to exercise good judgment and discretion in performance of tasks.
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High level of attention to detail.
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Perform routine work or the same task over and over again
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Ability to change easily and frequently between one activity to another
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made.
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Frequent lifting/carrying of items up to 10 pounds.
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Must occasionally lift and/or move up to 50 pounds.
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Requires walking and standing to a significant degree
WORK ENVIRONMENT
The work environment characteristics described are representative of those an individual may encounter while performing the essential functions of this job. Reasonable accommodations may be made.
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The noise level of the work environment is usually moderate.
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Weekends, holidays and/or evenings are required based upon business demands.
GENERAL INFORMATION
The above position description is intended to describe the general nature and level of work being performed by individuals assigned to the position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of the incumbent so classified.
