Under the direction and daily supervision of the Hemby Program Coordinator and consistent with the Christian Mission of the YMCA, the Hemby Experience Lead will be responsible for the supervision, behavior management, and programming of the participants in Hemby Center Events. Hemby Experience Lead will assist guests with all aspects of their program including but not limited to Archery, Fishing, Alpine Tower and Giant Swing, Challenge Tower and Zip Line, Nature Hikes, Outdoor Education Classes, Field Days, and Campfire programs. The Lead will also be responsible for meeting YMCA and facility expectations and developing successful relationships with staff, parents, participants and volunteers associated with the event.
Culture Statement
The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve and transform lives. Every day we show up to Lead with Love and Serve with Purpose.
We Love unconditionally – showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope – promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion – listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity – sharing our time, skills, and resources freely and with joy.
We walk in Grace – showing patience and kindness, even in difficult moments. We ignite Faith – staying grounded in our mission, principles and purpose, inspiring others to trust in what is possible. Demonstrating consistency in our actions, helping others see how their efforts align with a greater purpose. We treasure Honesty – communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments. We honor Humility – leading with a servant's heart by prioritizing the needs of others above our own.
We live with Joy – celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect – addressing everyone by name and honoring diverse perspectives and backgrounds. We value Responsibility – performing every task timely with diligence and excellence and holding ourselves accountable by openly evaluating our performance. We engage in Service – going above and beyond in serving others by anticipating needs and delivering exceptional experiences.
Essential Functions
- Assist in planning and implementing all components of events including staffing, equipment control, enhancement programs, programming and communication.
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Responsible for the safety of participants at all time.
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Attend all staff meetings and training as required by the Hemby Program Coordinator.
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Responsible for meeting the individual needs of all the participants in the program and making their experience meaningful.
- Ensure the daily cleaning and maintenance of the space and/or facility, help to create a safe program environment each event, set up and take down included.
- Responsible for incorporating the Christian Mission of the YMCA in all program components and work relationships.
- Assist with the Quality Process specifically including Q-checks and facility cleanliness.
- Maintain positive relationships and open, positive communication with participants, YMCA personnel, site personnel, and volunteers.
- Complete assigned duties within assigned timelines
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Responsible for high level discipline and control of all program participants
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Responsible for on-going Risk Management assessment of program and report to Hemby Program Coordinator the needs and concerns
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Take on additional responsibilities in support services for the total program
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This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
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Performs other duties and tasks as assigned by leadership
Required Qualifications
- Site-specific or Level 1 Tower Facilitation certification required*
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Previous experience planning/providing outdoor education curriculum, recreational activities and craft activities for any/all ages.
- Possess clear communication skills with children, adults, co-workers and supervisors
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Previous experience working with children, to include handling conflict situations
- CPR certification within 60 days of hire*
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Bloodborne Pathogens training within 30 days of hire*
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Strong decision making skills and initiative
- Certification Course training available through employment.
All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte.
Working Conditions
- Frequently required to sit and reach and must be able to move around the work environment
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Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
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Sit for extended periods of time.
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Kneeling.
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Standing.
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Push, pull and life up to 30lbs.
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Speak concisely and effectively communicate.
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Communicate in English, written and oral.
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Push, pull 100lbs.
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Life and carry up to 50lbs.
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Work irregular hours.
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Must be able to remain alert with no lapses of consciousness in a warm environment with air temperatures of 8- degrees or higher.
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Must be able to sit or stand for extended periods.
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Ability to hear noises and distress signals.
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Observe all areas of the pool with clear vision.
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Perform all needed rescues and survival skills.
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Communicate verbally, including projecting voice across distance in normal and loud situations.
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Think in abstract, solve problems, make quick decisions.
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Act swiftly in an emergency
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May interact with common chemicals associated with program materials, maintenance, and cleaning products.
Competencies
1. EMOTIONAL MATURITY: Demonstrate ability to understand and manage effectively in all situations
2. CRITICAL THINKING & DECISION MAKING: Make informed decisions base on logic, data, and sound judgement
3. DEVELOPING SELD & OTHERS: Develops self and supports others (e.g. staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
4. PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended impact occurs.
FUNCTIONAL EXPERTISE: Executes superior technical skills for the role.
