Position Summary:
Supervises the programming and delivery of care team staff providing case management, SUD services, employment, prevention and other supportive services to clients in residential and non-residential programs. Plans, supervises, and implements procedures to ensure strong program performance while overseeing outcomes for staff and clients. Collaborates closely with operations supervisors, clinical supervisors, and site leadership to ensure overall safety and quality of care on a daily basis.
Position Description and Responsibilities:
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Has lived experience as a primary caregiver navigating systems and support. This includes but is not limited to mental health, special education, developmental disabilities, and juvenile justice.
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Responsible for supervising the Family Peer Support Specialists in accordance with the contract, licensing, certification, accreditation and agency standards
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Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security and overall compliance
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Ensure fidelity to approved treatment models and supervise staff accordingly
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Perform case review and clinical oversight within scope of certification in collaboration with Director
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Responsible for care team scheduling and planning for necessary staff coverage, inventory and maintenance to ensure smooth operations and meeting of deadlines/goals
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Assist with budget development and ensure operation within budget including timely invoicing
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Maintain program and client workflow and delegate effectively
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Ensure quality clinical support documentation utilizing agency electronic health record
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Assist in enhancing collaboration and cooperation between service lines and programs to ensure service integration
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Participate in the hiring of all reporting staff
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Direct and supervise personnel by ensuring training needs are met and supervision occurs
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Assure compliance with site audits, peer reviews and agency Continuous Quality Improvement initiatives
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Generate outcome data and use for improvement
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Monitor key indicators that impact financial outcome and performance
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Follow protocols in responding to, reporting and resolving unusual incidents
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Mitigate risk using intervention skills and anticipate/prevent crisis
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Respond to and perform work as necessary to ensure site/location deadlines and program goals are met
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Other duties as assigned
Required knowledge, skills, and abilities:
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Knowledge of clinical best practices and evidence-based models in specific area of expertise
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Ability to interface with internal and external customers
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Ability to resolve conflict in an open, effective, and timely manner
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Skill in fostering teamwork and a positive work environment
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Ability to maintain and ensure appropriate boundaries with staff and clients
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Excellent organizational and time management skills with high attention to detail
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Effective verbal and written communication skills
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Strong problem-solving skills and ability to multi-task
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Skill in providing supervision,coaching and development to staff
Job Requirements:
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Skill in providing supervision,coaching and development to staff
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Bachelor's degree in social sciences or related area or equivalent education/work experience
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Dependent clinical license or higher (social work, chemical dependency, nursing, etc.) or 4 years' experience specific to area of focus
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Valid driver license and current auto insurance
Essential Functionas/Physical Demands:
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Positional: Driving in accordance with job duties assigned. Frequent standing and walking. Frequent sitting.
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Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, handling and fingering.
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Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.
