Blind Ambitions is seeking the right candidate for a Scheduling/Administrative Assistant position. This candidate will represent our company, fulfill the scheduling needs of our clients on a daily basis, and provide administrative support to the office.
Daily Duties Include:
- Answering large volume of emails via MS Outlook, and answering phone calls and texts.
- Communicating effectively with builders and customers regarding their appointment times, via email, phone, text, and automated communication portals.
- Creating appointments using our online scheduling system.
- Scheduling installers to complete these appointments in a timely and customer-friendly manner.
- Reviewing purchase order documents and reconciling them against measure sheets.
- Communicating to builders any issues that may arise, and resolving them.
- Monitoring installers to ensure they are completing duties daily and in a timely manner.
- Performing administrative tasks such as running reports for the warehouse, scanning, filing, and other duties as needed.
Job Requirements:
- The ability to multi-task in a fast-paced environment, and adapt to frequent scheduling changes.
- Excellent organization, as you will work in multiple software applications throughout the day, on multiple monitors and browser tabs.
- Excellent attention to detail, including proper spelling, capitalization, and grammar, as you will be representing our company in your day-to-day communication with our clients.
- A logical understanding of how to work with files in MS Outlook and keep emails filed correctly, along with keeping jobs noted with all relevant correspondence.
- Excellent personal, phone, and email etiquette.
- Solid customer service skills, including a desire to help others and the ability to remain courteous and professional under pressure.
- Strong computer and internet knowledge, including at least intermediate skills with MS Outlook, MS Excel, and MS Word, and typing of at least 50 WPM.
- Punctuality and dependability to be at work. Start time is at 8:00 AM.
At least 1 year of dispatching, project management, or other logistical experience, and at least 1 year of customer service experience are both required.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
