COME GROW WITH US!
Now hiring Part-Time Customer Service / Order Entry Clerk.
First Shift- Monday - Thursday 7:00 am - 2:00 pm with the potential to become Full-Time
FLSA Status: Non-Exempt
Job Overview
The Customer Order Coordinator is responsible for accurately processing customer orders and providing exceptional customer support throughout the order fulfillment process. This role works closely with Production Control, Purchasing, and Engineering to ensure order accuracy, communicate engineering revisions, and resolve customer inquiries related to order status, delivery schedules, and past-due orders.
Responsibilities and Duties
· Process and maintain customer orders accurately and efficiently within the ERP system including order entry, filing, and acknowledgment.
· Review customer orders for accuracy and coordinate with Engineering to resolve issues such as revision changes, price breaks, and expired quotes.
· Serve as a Point of Contact for customer inquiries regarding order status, delivery, and past-due orders.
· Coordinate with production control to monitor order progress and communicate updates to customers.
· Work closely with Purchasing on material availability issues that may impact customer orders.
· Review customer forecasts and advanced planning information through various customer portals
· Respond promptly and professionally to customer emails and phone calls.
· Provide other administrative support as assigned
· May participate in weekly production meetings
· Other duties as assigned
Supervisory Responsibilities
None
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
· Mathematics - Using basic mathematics to solve problems. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
· Equipment Selection - Determining the kind of tools and equipment needed to do a job.
· Time Management - Managing one's own time and the time of others.
· Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Ability to read, analyze and interpret general business documents. Ability to effectively present information and respond to questions from groups of managers and/or employees. l
· Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
· Language: must be proficient in English; reading, comprehending, and understanding.
· Within the scope of job requirements, will be required to adhere and comply with state and federal law, the company ISO Quality program and procedures, company policies, safety, and environmental regulations.
Computer Skills
Proficient in Microsoft Office Suite, with strong Microsoft Excel skills and the ability to quickly learn ERP systems and customer portals
Education and/or Experience
Associate degree or equivalent from two-year college or technical school. Relevant work experience will be considered in lieu of formal education.
Personal Protective Equipment Requirements (as needed):
- Safety Glasses – ANSI Z87 with side shields everywhere in the plant
- Sturdy Work Shoes – hard sole / leather uppers (no tennis shoes unless designated to meet OSHA safety standards)
- Hearing Protection
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Hydro Tube Enterprises is a drug-free workplace. Wages are based on skills and experience. We offer paid holidays, PTO, 401K retirement plan, health insurance and professional development education. Hydro Tube Enterprises, INC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Pay: From $20.00 per hour
Education:
Experience:
- Manufacturing: 1 year (Preferred)
- Order entry: 1 year (Preferred)
Language:
Shift availability:
Ability to Commute:
- Sanford, NC 27332 (Required)
Work Location: In person
