The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt
Key Responsibilities
Portfolio Management & Collections Execution
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Manage an assigned portfolio of customer accounts across aging buckets
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Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)
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Maintain a disciplined call and outreach cadence
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Negotiate payment commitments and structured payment plans
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Drive reduction in past due balances
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Client Communication & Relationship Management
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Serve as primary contact for payment-related inquiries
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Maintain professional, solution-focused client conversations
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Secure and document promise-to-pay commitments
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Escalate strategic or high-risk accounts when appropriate
Cross-Functional Coordination
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Identify root causes of delinquency and pass off to proper resolution team
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Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams• Coordinate joint client outreach when needed
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Ensure timely resolution of payment barriers
Documentation & System Integrity
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Maintain accurate and detailed account notes
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Update all activity within Oracle Advanced Collections
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Ensure data accuracy for reporting and analytics
Performance & KPI Management
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Meet defined cash flow performance metrics
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Participate in account review meetings
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Contribute to continuous improvement initiatives
Core Competencies
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Strong collections and negotiation skills
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Professional client communication
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Problem-solving
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Time management and prioritization
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Attention to detail and documentation accuracy
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Cross-functional collaboration
Minimum Qualifications
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2+ years of collections or accounts receivable experience
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Proven ability to reduce past-due balances
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Strong communication and negotiation skills
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Experience with ERP or collections systems
Preferred Qualifications
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Enterprise or multi-region collections experience
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Knowledge of Oracle Advanced Collections or similar systems
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Experience with service-based or contract billing environments
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Familiarity with AR metrics such as DSO and aging analysis
Key Performance Indicators
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Past-due portfolio reduction
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Promise-to-pay attainment
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Outreach productivity
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Cash collected versus targets
Position Impact
The Collections Specialist plays a critical role in improving ABM’s working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives.
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
