Overview
We are seeking a friendly and professional Front Desk Agent to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in creating a welcoming environment and ensuring exceptional guest experiences. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while providing accurate information regarding room availability and hotel services.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction at all times.
- Maintain accurate records of guest accounts, including billing information and special requests.
- Assist with reservations via phone, email, or in-person while demonstrating excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide local area information and recommendations to enhance guests' stay.
- Uphold hotel policies and procedures to ensure a safe and secure environment for both guests and staff.
Experience
- Previous experience in hotel management or as a Front Desk Agent is preferred but not required.
- Strong background in customer service or guest relations within the hospitality industry is essential.
- Excellent phone etiquette and communication skills are necessary for effective interaction with guests.
- A proactive approach to problem-solving with the ability to remain calm under pressure is highly valued.
Pay: From $13.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Aberdeen, SD 57401 (Preferred)
Ability to Relocate:
- Aberdeen, SD 57401: Relocate before starting work (Required)
Work Location: In person
