The Senior Program Manager position is responsible for steering increasingly larger and more complex programs for a client, or portfolio of projects across multiple clients. They work with the Program Management team to ensure that assignments are completed according to schedule and budget. They actively identify organic growth opportunities, heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment. Consult with the leadership team on decisions and work together to persuasively align the project team to a greater goal.
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Effectively estimate engagements and perform a top-down and bottom-up analysis for various types of projects (campaign to .com/app to strategy engagements).
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Support Staffing negotiations between programs/portfolios Shape approaches and create meaningful views of scope across different services and capabilities. Support scope issue and risk mitigation strategies.
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Drive and manage the approval and review process for MSA/SOW (high complexity).
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Collaborate with internal Stakeholders and external Clients to creatively resolve challenges with the contract.
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Assist end-to-end scope change management process.
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Assess the effectiveness of team dynamics/communications and diagnose/implement corrective actions where challenges may occur.
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Responsible for delivering a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin.
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Deal with challenging situations/interactions and drive the collaboration process in large group sessions to get key Clients to make difficult decisions.
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5-7+ years of experience managing medium-large size, complex digital programs.
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Experience with creative production and production teams preferred.
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Experience with strategy, creative, data, media etc. subject areas required.
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Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements.
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Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work.
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Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data.
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Comfortable with relationships and presenting to senior creative leaders, marketing leaders, and digital leaders.
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Strong project management experience.
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Process oriented with understanding of SAFe Agile ways of working. Experience with one or more of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe, etc.), waterfall, and hybrid.
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Effective leadership, analytical skills, and negotiation skills Effective conflict resolution skills.
