**Sales & Operations Specialist**
**About Txtur**
Txtur is a vertically integrated furniture manufacturer based in Roanoke, Virginia, with more than 90 years of craftsmanship behind our work. We design and build all products in-house, combining thoughtful design, quality materials, and American manufacturing.
Our Richmond gallery is located in a restored 1908 Manchester freight dock and operates alongside a bistro and bar, creating a hospitality-driven retail experience centered on engagement, repeat visits, and inspired design.
**Position Overview**
The Sales & Operations Specialist is responsible for driving furniture sales through active guest engagement, outreach, follow-up, and closing support. Operational, event, CRM, and system responsibilities all exist to support showroom revenue growth and improve the overall client experience.
This role is ideal for someone who is highly organized, sales-minded, comfortable engaging guests, and able to keep daily showroom activity moving with consistency and attention to detail.
**Key Responsibilities**
**Sales & Guest Engagement**
- Actively engage guests within the showroom and bistro environment
- Identify casual traffic and convert it into qualified sales opportunities
- Proactively conduct outreach and follow-up to generate and advance leads
- Support active deals and help move clients toward clear buying decisions
- Contribute directly to showroom revenue through individual and assisted sales
**Event Programming & Execution**
- Plan, coordinate, and execute in-showroom events and activations
- Collaborate with leadership on event strategy and calendar planning
- Coordinate vendors, materials, and internal team support
- Ensure events generate traffic, engagement, and measurable sales opportunities
**CRM Management**
- Maintain CRM hygiene across the team using HubSpot
- Ensure all qualified leads are entered within 24 hours
- Confirm opportunities are captured, assigned, and progressing toward close
- Monitor pipeline activity and flag stalled or missing opportunities
- Maintain visibility into lead flow, engagement, and conversion trends
**Operational Coordination**
- Serve as a central point of coordination for day-to-day showroom execution
- Support communication between sales, leadership, and operations
- Help maintain organization and momentum across active projects
- Reinforce showroom standards and daily execution expectations
**Order & System Support**
- Enter and manage orders within internal systems, including AirTable and Shopify
- Ensure required information is complete and accurate before submission
- Support clean and consistent system usage across the team
- Flag discrepancies or missing details before orders move forward
**Bistro & Experience Integration**
- Engage dining guests and identify opportunities to introduce the retail experience
- Support alignment between the showroom and bistro environments
- Convert dining traffic into qualified leads and sales opportunities
**Team Support**
- Reinforce expectations around outreach, follow-up, CRM usage, and daily execution
- Assist with onboarding and training new team members
- Act as a consistent, reliable presence in maintaining showroom standards
**Success in This Role Is Measured By**
- Monthly sales contribution, both individual and assisted
- Lead capture and CRM compliance
- Lead-to-close conversion rate
- Follow-up consistency and pipeline activity
- Contribution to event-driven revenue
**Compensation**
- $24 per hour base wage
**Benefits**
- Health insurance
- Dental and vision insurance
- Paid time off
- Employee discount
- Retirement savings plan in development
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Ability to Commute:
- Richmond, VA 23224 (Preferred)
Ability to Relocate:
- Richmond, VA 23224: Relocate before starting work (Preferred)
Work Location: In person
