The Business Solutions Specialist works across the firm to develop creative and innovative ways to solve complex business problems through technology, solution development, and process improvement. This position is responsible for the entire project life cycle from analysis, requirement elicitation, and definition, through testing, deployment, and portfolio management.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Business Analysis
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Support the design and implementation of technology solutions through detailed analysis of processes, procedures, and workflow and identification of problems, issues and potential solutions
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Conduct interviews with attorneys and professional staff to determine user requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods
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Identify and establish scope, parameters, and priorities of identified needs to define project priorities and fit into the overall technology portfolio
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Create process models, specifications, diagrams, and other artifacts to define current and future state workflows
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Conduct research on software and hardware products, and emerging technologies that translate into practical solutions and meet business needs
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Prepare cost/benefit analyses for proposed or potential solutions to support procurement and/or solution development efforts
Develop prototypes using process models, solution design architectures, and wireframes
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Project Management
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Create and maintain project plans and other artifacts
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Maintain regular communication with project team members and firm stakeholders regarding project status and timeline, including proposed changes, enhancements, and modifications of business requirements
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Engage with stakeholders to establish project goals and success factors, scope of engagement, priorities, and deliverables
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Identify and model current state business processes and participate in future state design sessions
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Facilitate project meetings ensuring effective and timely communication across project team, stakeholders, and leadership
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Monitor, control, and track project workstreams, conduct corrective action as necessary, and update project plans as necessary
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Review deliverables and ensure adherence to Project Management Office frameworks and standards
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Develop tests cases and plans
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Collaborate with Training Department to develop training plans and ensure successful end user adaptation of solutions
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Catalog project closure by performing operational hand-off, lessons learned, and/or knowledge transfer sessions.
Product & Platform Lifecycle Management
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Perform regular analysis and internal assessments to determine usage, adaptation, and other outcome patterns and provide recommendations to drive product performance or optimization
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Evaluate and provide recommendations regarding the technical viability and/or value of new and existing product and platforms
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Monitor and evaluate product enhancements, changes, and releases
WORK ENVIRONMENT:
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An on-site presence is an essential function of this position; remote work may be permitted in accordance with the firm’s flexible work policy and based on business needs
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Position operates in a professional office environment which is usually quiet to moderate
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Position routinely uses standard office equipment such as computers, photocopiers, and file cabinets
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Position requires that the employee be able to multi-task in a fast-paced work environment
PHYSICAL DEMANDS:
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While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations and the ability to stand, walk, stoop, kneel, and crouch; requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information; frequently required to sit, reach with hands and arms, talk, and hear
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Ability to carry or lift items weighing up to 10 pounds
KNOWLEDGE, SKILLS, AND ABILITIES:
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Ability to communicate professionally and effectively, both in oral and written form
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Ability to work effectively with internal stakeholders and build relationships through a consultative approach and strong listening skills
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Exceptional analytical and problem resolution skills
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Ability to effectively present information and communicate ideas in both technical and user-friendly language and work with users at all levels in the firm
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Excellent organizational skills with the ability to manage multiple tasks, prioritize and coordinate workflow and deadlines, and track progress of tasks
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Demonstrates a results-driven mindset with the ability to work independently on assignments
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Ability to conduct research into various systems issues and products
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Ability to demonstrate strong attention to detail and accuracy in work product
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Strong customer service orientation and ability to establish and maintain effective working relationships in or out of a team environment
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Demonstrated ability to apply project management skills and methodologies
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Knowledge of information technology applications and infrastructure concepts, business analysis processes, data analytics, and software development life cycle
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Must maintain confidentiality of work-related information and materials
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Flexibility and willingness to respond to issues during and outside of core business hours
EDUCATION AND EXPERIENCE:
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Bachelor’s degree and/or equivalent work experience required. Prior experience working in a law firm a plus.
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Two (2) plus years of relevant work experience with business process improvements, project management principles, analytical techniques and practices required.
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PMP or BA certificate a plus
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Broad technical skills with familiarity of database construction and concepts, data manipulation, programming languages, and system and process designs
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Demonstrated knowledge and understanding of MS Power BI
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Demonstrated experience in the design, development, and implementation of software solutions and systems
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Demonstrated experience and proficiency with process modeling and mapping tools required (i.e. Visio, Miro)
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Demonstrated experience with wireframing or storyboard tools required (i.e. Balasmiq)
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Experience applying Agile practices preferred
OTHER DUTIES AND EXPECTATIONS:
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Meets the department’s expectations to retrieve, read and/or respond to firm and client-related e-mail messages during and outside of core business and scheduled work hours by connecting a personal mobile device (smartphone or tablet with a data plan) to the firm’s network
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This description outlines the basic requirements of this position; it is not intended to be a complete description as other duties may be assigned
The base salary for this position is expected to be between $113,000 to $120,000 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Wiley’s comprehensive benefits package includes medical and prescription drug plan coverage, dental, vision, flexible spending and health savings accounts, life insurance, 401(k) retirement plan with firm discretionary contribution, generous paid time off (PTO) package plus ten firm paid holidays, access to state of the art on-site fitness facilities and locker rooms and wellness programming, paid parental leave and subsidized backup child/elder care, and more.
- Wiley is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military and veteran status, personal appearance, family responsibilities, political affiliation, matriculation status, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense or stalking, homeless status, or any other characteristic protected by applicable law.
**This Organization Participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9. 