Director of Resident ServicesHouston, TX
$60,000 - $90,000 Annual Salary
Lead Programs That Change Lives. Build Communities That Thrive.
Are you passionate about creating meaningful impact in affordable housing communities? Do you excel at building partnerships, developing innovative resident programs, and leading initiatives that help individuals and families achieve stability and success?
We are seeking an experienced and dynamic Director of Resident Services to lead resident engagement, supportive services, and community programming across a portfolio of affordable and LIHTC communities throughout the Houston area.
This is a high-impact leadership opportunity for a resident services professional who can think strategically while remaining deeply connected to the residents and communities they serve. You'll have the opportunity to shape programs, forge community partnerships, drive resident outcomes, and create lasting positive change for hundreds of families.
If you're looking for a role where your leadership can directly improve lives while influencing portfolio-wide initiatives, we'd love to hear from you.
Why This Opportunity Stands Out
- Competitive salary of $60,000 - $90,000
- Portfolio-level leadership role with visibility and influence
- Opportunity to make a measurable impact on resident quality of life
- Collaborative and mission-driven culture
- Autonomy to develop innovative programs and partnerships
- Career growth within a respected affordable housing organization
- Meaningful work that strengthens families, communities, and housing stability
Your Impact
As the Director of Resident Services, you will lead the strategy, development, and execution of resident-focused programs designed to enhance housing stability, economic mobility, wellness, education, and community engagement throughout a diverse affordable housing portfolio.
You will serve as both a resident advocate and strategic leader, working closely with operations teams, community partners, nonprofit organizations, and residents to ensure communities are connected to valuable resources and opportunities.
What You'll Do
Resident Services Leadership
- Develop and execute a comprehensive resident services strategy across multiple affordable and LIHTC communities
- Design and implement impactful programs focused on education, workforce development, financial literacy, health and wellness, youth programming, senior services, and family support
- Conduct community assessments to identify resident needs and service gaps
- Establish annual goals, program initiatives, and success metrics
- Create engaging resident experiences that foster community connection and retention
Community Partnerships & Resource Development
- Build and maintain strategic relationships with local nonprofits, schools, healthcare providers, workforce development organizations, government agencies, and community stakeholders
- Expand access to supportive services and resources for residents
- Identify and pursue partnership opportunities that enhance resident programming
- Represent the organization at community events, industry meetings, and networking functions
- Explore grant opportunities and external funding sources that support resident initiatives
Portfolio Support & Team Collaboration
- Partner with Regional Managers, Property Managers, and onsite teams to align resident services with community goals
- Provide leadership and guidance on resident engagement strategies
- Support resident retention and satisfaction efforts across the portfolio
- Assist communities in addressing complex resident challenges through resource coordination and advocacy
- Travel throughout the Houston market to support multiple properties and initiatives
Program Performance & Reporting
- Develop systems to track participation, outcomes, and program effectiveness
- Analyze resident engagement trends and identify opportunities for continuous improvement
- Prepare reports demonstrating program impact and portfolio performance
- Present findings and recommendations to leadership
- Ensure programs remain responsive to evolving resident and community needs
Affordable Housing Compliance
- Ensure resident services initiatives align with LIHTC, affordable housing, and ownership requirements
- Maintain accurate records and documentation
- Support compliance reviews, audits, and reporting requirements
- Stay informed on industry trends, regulations, and best practices affecting resident services programs
What We're Looking For
Required Qualifications
- 3+ years of experience in resident services, affordable housing, community engagement, social services, nonprofit programs, community development, or related fields
- Experience supporting affordable housing and LIHTC communities
- Proven success developing resident programs and community initiatives
- Demonstrated ability to build and maintain community partnerships
- Strong project management and organizational skills
- Exceptional communication, relationship-building, and presentation abilities
- Experience managing multiple projects across multiple locations
- Self-motivated with the ability to work independently and collaboratively
- Proficiency with Microsoft Office Suite
Preferred Qualifications
- Bachelor's degree in Social Work, Human Services, Community Development, Public Administration, Education, Sociology, or a related field
- Experience with LIHTC, HUD, Section 8, or other affordable housing programs
- Background in social work, nonprofit leadership, community outreach, or resident services
- Experience collecting data, measuring program outcomes, and preparing executive reports
- Grant writing, grant administration, or fundraising experience
- Bilingual English/Spanish language skills
The Ideal Candidate
The ideal candidate is part strategist, part advocate, and part community builder.
You understand that affordable housing is about more than providing homes—it's about creating opportunities, strengthening families, and helping residents thrive. You are equally comfortable meeting with a nonprofit partner, presenting program results to leadership, organizing a resident resource fair, or helping solve a community challenge.
You are:
- Passionate about affordable housing and resident success
- A natural relationship-builder and connector
- Experienced in community outreach and partnership development
- Skilled at translating ideas into impactful programs
- Comfortable analyzing results and measuring success
- Organized, adaptable, and solutions-oriented
- Committed to creating welcoming, supportive communities
Candidates with Backgrounds Such As These Are Encouraged to Apply:
- Director of Resident Services
- Resident Services Manager
- Regional Resident Services Coordinator
- Community Engagement Manager
- Social Services Manager
- Housing Program Manager
- Family Self-Sufficiency Coordinator
- Resident Relations Manager
- Community Outreach Manager
- Nonprofit Program Manager
- Community Development Specialist
- Affordable Housing Professional
Join a Team That Makes a Difference
This is more than a resident services position—it's an opportunity to influence lives, strengthen communities, and lead initiatives that create lasting impact.
Apply today to become our next Director of Resident Services and help transform affordable housing communities throughout Houston.
#ONOPS
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Do you have at least 3 years of experience working in resident services, community outreach, social services, or program management within affordable housing, LIHTC, HUD, or Section 8 communities? If so, Describe how you have successfully managed resident services, community programs, or social service initiatives across multiple sites while balancing competing priorities and ensuring program success.
- Do you have experience developing partnerships with nonprofit organizations, schools, healthcare providers, government agencies, or other community resource organizations to support residents? Please elaborate on your experience.
- Are you willing and able to travel throughout the Houston metropolitan area to support multiple affordable housing communities?
Work Location: In person
