Call Center Agent Job Responsibilities:
Hours Monday -Friday 10:30-7:30 every other Saturday 8:30-2:30
- Obtains Patient information by answering telephone calls; scheduling patients; verifying information.
- Informs Patients by explaining procedures; answering questions; providing direction to our locations.
- Taking complaints -sending it to the right person
- Putting all Patient information on scheduler . Following up with Patient if they don't show for appointment
- Keeping up with referrals through email and direct calls
- Spread sheets, charts- etc
- Bilingual is a must
Call Center Agent Qualifications / Skills:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
- Being Punctual
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical scheduling: 2 years (Required)
Language:
Work Location: In person
