The Cambria Hotel Rehoboth Beach is the newest hotel in the area as well as the only branded full-service hotel in Rehoboth Beach.
We are currently accepting resumes for the following Guest Services positions:
Day Shift (PT) 7AM-3PM
Evening Shift (PT) 3PM-11PM
**Could also combine the two for closer to full time hours**
**Open availability is important!**
We are seeking individuals that will embrace our top-notch people-first hotel culture while providing exceptional service for our future guests during their stays. We want these individuals to take ownership and care deeply for the product that we are offering to all guests. Excellence in all areas is our mission - and it all begins with friendliness and care!
ESSENTIAL SKILLS
Guest Service
Attention to the fine details [every small thing is big to someone]
Communication
Time Management
Resourcefulness / Knowledge of the area and offerings
Technology & Systems
The Guest Services Representatives will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival, during their stay, and upon departure while maximizing room revenue and occupancy. It is important to ensure a positively memorable experience is had by guests through exceptional quality and service.
Position Responsibilities
- Must be attentive, friendly, helpful and courteous to all guests and other employees
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system including check-in, check-out and reservation process.
- Greet, register and assign rooms to guests. Be sure to issue room keys to guests without announcing room numbers verbally.
- Answer guest inquires about hotel service, facilities, hours of operation, restaurants, transportation and entertainment.
- Maintain knowledge of all rates, packages and special promotions.
- Be familiar with all in house groups. Be aware of closed out and restricted dates.
- Maintain confidentiality of guest and proprietary information, protecting company assets.
- Handles guest challenges in a friendly and courteous manner
- Answers all phone calls in a friendly and courteous manner.
- Comply with all Pinnacle Hospitality and Cambria Hotel policies
- Handle requests for information, mail and messages in an efficient and courteous manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Maintain regular attendance in compliance with Cambria Hotel standards, as required by scheduling which will vary according to the needs of the hotel.
- Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
- Have knowledge of and assist in emergency procedures as required.
- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Assist other departments when needed to ensure world class service to guests.
- Adhering to all company policies, procedures and business ethic codes
- Attend meetings as required by management.
- Perform any other duties as requested by management.
Knowledge, Skills and Abilities
- Previous experience in hotel Guest Services is preferred but not required.
- High School diploma or equivalent required.
- Flexible and long hours sometimes required.
- Ability to lift and move objects weighing 20 lbs. or more
- Ability to stand during entire shift.
- Must be able to convey information and ideas clearly.
- Must maintain composure and objectivity while in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must have a positive attitude and have a team mindset.
- Ability to work all shifts, including weekends, evenings, and holidays.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Application Question(s):
- What are the skills that you possess that make you an ideal fit for our team? Why are you the best fit for us?
Experience:
- Hotel Front Desk : 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
