Manage day-to-day academy operations, initially focused on Leap, including schedules, communications, enrollment, logistics, and delivery support.
Maintain program plans, calendars, trackers, dashboards, action logs, and status updates.
Coordinate with learning partners, business stakeholders, SMEs, facilitators, vendors, academy faculty, and regional teams.
Lead through support roles such as a Business Systems Analyst, training coordinator, and learning operations partners.
Track participation, completion, feedback, engagement, and other program measures.
Use data and feedback to improve operations, communications, delivery, and learner experience.
Identify risks, bottlenecks, dependencies, and resourcing issues, escalating when decisions are needed.
