Job Title: BDC Representative
Job Purpose: To generate appointments for automotive prospects contacting the dealership through phone, Internet lead submission and chat features.
Compensation: Hourly plus Commission
Key Responsibilities:
•• Answer incoming phone calls generated from dealer websites and other sources of advertising
•• Answer incoming Internet leads with email and phone calls
•• Respond to all chat conversations from prospects
•• Follow up with all prospects until contact is made
•• Set appointments for sales and service prospects and customers
•• Communicate with all no-show appointments and reschedule
•• Track all activity in the CRM (Customer Relations Management) Tool
•• Keep all prospect and customer records up to date and accurate
•• Communicate all appointment activity with appropriate managers and sales people
•• Attend all required meetings and training sessions
Personality: Highly motivated, great communicator (written and verbal), results oriented, positive outlook, clear focus, forward planner, mature, reliable, a team player, and ability to quickly build rapport with prospects
Computer Skills: Basic computer programs such as Microsoft Word and Excel, understanding of customer databases, the Internet, chat, and email
Business Skills: Excellent communication skills including phone, email, and chat. Ability to successfully handle up to 150 prospects each month. Ideal background includes working in a call center environment, experience with appointment setting, and experience maintaining a book of business.
Education/Experience: High school diploma required, college degree preferred, 2-4 years of experience a plus
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Perham, MN 56573: Relocate before starting work (Required)
Work Location: In person
