SERVER
Pick & Cheese – Shaver Food Hall | New York, NY
HOURLY RANGE: $11.35 plus tips
ABOUT PICK & CHEESE
Pick & Cheese is the world’s first cheese conveyor belt restaurant. It is a fun, modern twist on British dining that invites guests to explore and discover incredible British cheeses paired with hand-picked wines and small plates. Our mission is to make British cheese accessible, exciting, and worth celebrating daily.
Now proudly part of Shaver Food Hall — a one-of-a-kind culinary destination where New York’s creativity meets global flavors — we’re looking for passionate, energetic, and hospitality-driven individuals to join our opening team.
THE ROLE
As a Front-of-House Team Member, you’re the heartbeat of the guest experience. You’ll guide guests through our unique conveyor-belt dining concept, share your knowledge of British cheese, and ensure every guest leaves with a smile. You’ll embody the warmth and professionalism that define both Pick & Cheese and Shaver Food Hall, delivering thoughtful, personal, and full-of-character hospitality.
WHAT YOU’LL DO
Service
- Serve customers with empathy, ensuring they have all they need to enjoy their experience throughout their visit.
- Respond positively and proactively to customer issues and complaints, in a manner befitting the restaurant’s ethos and standards, passing on to senior staff where appropriate.
- Run and maintain your station's and section's appearance to the highest standard.
- Set up the restaurant according to the required layout.
- Care for glassware, tableware, and cutlery, ensuring they are polished and clean and minimizing breakages.
- Complete daily and weekly cleaning checklists to ensure the restaurant meets high hygiene standards.
- Be familiar with the restaurant layout, timings, and service styles.
- Familiarize yourself with the EPOS system and be able to process customer orders and bills quickly.
- Utilize reservation and queue management systems to fill tables, minimize wait times, and ensure customer satisfaction.
- Help to ensure service is as smooth and continuous as possible.
- Communicate any service-related issues
Food & Drink
- Maintain an up-to-date knowledge of menu items, specials, and ingredients, and be able to explain these.
- Take part in regular tasting and training.
- Respond to menu queries with an enthusiastic and knowledgeable answer.
- Continuously develop knowledge of British cheese, including provenance, milk treatment, and rennet type.
- Be aware of allergy information across all menu items, providing recommendations or alternatives where necessary.
Personal
- Maintain excellent timekeeping.
- Maintain high standards of personal hygiene.
- Look after your allocated uniform, ensuring it remains presentable.
- Maintain a proactive attitude and use your initiative whilst working, helping other team members when time allows.
Health & Safety
- Maintain rigorous standards of hygiene, cleanliness, and safety.
- Support safe working habits and a safe working environment at all times.
- Follow all H&S policies and practices in the restaurant.
- Dispose of waste according to established procedures.
- Highlight any issues concerning maintenance of H&S (bad practice, equipment faults, etc.) to senior staff promptly.
Other
- Perform other duties as reasonably requested by senior staff.
- Attend meetings and training sessions as reasonably requested by senior staff.
QUALIFICATIONS
- 1 year+ restaurant experience
- Basic wine knowledge, good general food and beverage knowledge (British cheese knowledge a bonus but not essential)
- Superior customer service skills
- Thrives in a busy, fast-paced working environment
- Keen to learn whilst working, with a passion for good produce
- Hard working, with a pro-active attitude, and uses their own initiative
THE GOOD STUFF
- Medical insurance available for hourly team members averaging 30+ hours per week within 90 days (or at next open enrollment).
- 401(k) eligibility after one year for individuals 21+.
Why Join Us?
Join the Pick & Cheese team at Shaver Food Hall — where exceptional hospitality meets creativity, and every moment matters.
We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
