Job Title:
Assistant General Manager – Ascend Hotel Collection
Salary: $75,000 – $85,000 / year + performance bonuses
Location: South Portland, ME
Job Type: Full-time, On-site
Position Summary:
We are an owner-operated Choice Ascend property seeking a highly disciplined, systems-driven Assistant General Manager to oversee daily property operations. This is an intensive operational role focused on building workflows, defining department architectures, and establishing structural excellence. You will work directly alongside the owner to organize our house from the ground up. This position is explicitly structured with a direct upward mobility path: for a high-performing leader who successfully masters our systems and operational flow, this role is intended to eventually transition into the full General Manager position.
Key Responsibilities
- Technical Integration: Fully own, audit, and optimize choiceADVANTAGE, choiceEDGE, and ChoiceMAX platforms to guarantee flawless front-of-house operations and revenue synchronization.
- SOP Architecture: Design, implement, and enforce strict daily checklists and Standard Operating Procedures (SOPs) for the front desk and housekeeping departments.
- Labor & Performance: Oversee team scheduling, monitor real-time labor productivity metrics, and manage training protocols utilizing the Choice University (ChoiceU) platform.
- Property Compliance: Verify daily reporting, manage property-level financials, resolve guest escalations decisively, and maintain the upscale brand standards of the Ascend Collection.
Strictly Required Qualifications
- Management History: Minimum 2+ years of direct hotel management or front office supervisory experience.
- Technical Mastery: Proven, proficient track record working with hotel Property Management Systems (PMS). Prior mastery of ChoiceADVANTAGE is highly preferred.
- Leadership Focus: High-level problem-solving capacity with an execution-focused leadership mentality.
- Operational Flexibility: Total availability to work standard hotel operational hours, including weekends and holiday periods as required by business volumes.
Compensation, Performance Bonus, & Relocation Perks
- Base Salary Range: $75,000 – $85,000 per year.
- Quantifiable Bonus Structure: Eligible for up to $10,000 in performance-based milestone bonuses over your first year.
- Relocation Assistance: To ensure a seamless transition to coastal Maine, we provide up to 45 days of free, on-site temporary housing, alongside a cash stipend for travel/moving logistics.
- Standard Benefits: Earned Paid Leave (EPL) and Paid Time Off (PTO) packages in compliance with Maine law, alongside global employee hotel discounts across the Choice Hotels franchise network.
Application Process Eligible candidates with the required experience will be contacted for a video screening call.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
- Relocation assistance
Application Question(s):
- Do you have active experience using hotel property management systems (PMS)?
Experience:
- Hotel Assistant General Manager: 2 years (Required)
Ability to Commute:
- South Portland, ME 04106 (Required)
Work Location: In person
