Patient Experience Specialist
Location: Myrtle Beach, SC 29579
Schedule: Monday through Friday, 10:45 AM to 7:00 PM
Pay: $17 per hour
Position Type: Entry Level
Job Overview
We are seeking a professional, empathetic, and detail-oriented Patient Experience Specialist to support a healthcare-focused contact center team in Myrtle Beach, SC. This role involves assisting members with appointment scheduling, verifying information, accurately entering patient details, and providing a positive member experience during each call.
This is an entry-level opportunity ideal for someone who is comfortable speaking with people by phone, using multiple computer systems, and handling sensitive healthcare-related conversations with professionalism and confidentiality.
Key Responsibilities
-
Assist members with scheduling healthcare appointments, including preventive care appointments.
-
Verify member information while maintaining confidentiality and following HIPAA guidelines.
-
Accurately input, update, and maintain patient information in computer systems.
-
Address member questions, concerns, and scheduling needs in a professional, respectful, and empathetic manner.
-
Follow internal call scripts, procedures, and quality standards.
-
Multitask across multiple computer systems while maintaining accuracy.
-
Work toward meeting or exceeding performance goals, including appointments scheduled, average handle time, call quality, and other key performance indicators.
-
Provide a helpful and supportive experience for every member interaction.
Qualifications
-
Entry-level candidates are encouraged to apply.
-
Previous customer service, call center, healthcare, scheduling, or administrative experience is a plus, but not required.
-
Strong communication and active listening skills.
-
Comfortable speaking with members over the phone for extended periods.
-
Ability to handle sensitive healthcare-related calls with compassion, discretion, and professionalism.
-
Basic computer skills and ability to navigate multiple systems.
-
Strong attention to detail and accuracy.
-
Ability to follow scripts, processes, and compliance guidelines.
-
Dependable, punctual, and able to work on the assigned schedule.
Requirements
-
Must be able to work Monday through Friday from 10:45 AM to 7:00 PM.
-
Must be comfortable working in a call center environment.
-
Must be able to maintain confidentiality and follow HIPAA-related requirements.
-
Must be able to communicate professionally with members, patients, and internal team members.
#hc247163
