UPMC Jameson, located in New Castle, PA. is hiring a Patient Relations Coordinator to join the Patient Relations Team!
This full- time role will work Monday through Friday, 8:00 a.m. to 4:00 p.m. shift with no on-call, weekend or holiday responsibility. Some travel to support UPMC Horizon - Shenango Valley and UPMC Horizon-Greenville would be required as needed.
Primary duties include listening and connecting with patients, families and guests to address concerns, suggestions, and compliments and documenting and writing emails/letters.
If you possess outstanding customer service skills, are proficient with computers and Microsoft Outlook, demonstrate patience, and have a strong eye for detail, we'd love to hear from you!
Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.
Responsibilities:
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Participate on committees related to family-centered care or service excellence.
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Assist volunteer activities associated with the Patient Representative function.
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Carry out requirements of complaint management policy and procedure.
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Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
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Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
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Accurately document and report accounts of problems and activities on behalf of patients and families.
