Clayton Kendall, the largest branded merchandise distributor in Pennsylvania is currently looking for an Associate Account Manager to join our team. Reporting to the Sales Management team, the primary objective of this role will be to cultivate and maintain key business relationships with our largest customers by fostering customer loyalty through elite sales and service techniques and consultative selling. The Associate Account Manager position’s primary role is to create a white glove experience for every targeted customer. This role will work hand in hand with our Account Managers and provide customer service support to drive revenue and enhance the customer experience. Ideal candidate should be reliable and dependable and a loyal team worker. Associate Account manager needs to be a skilled listener, patient, empathetic and great at reconciling conflicts.
This position is located in our Monroeville, PA office M-F.
Responsibilities and Expectations:
- Assist in managing customer relationships as the customers' internal advocate to ensure they receive the highest level of service and support
- Provide immediate resolution when problems arise with a focus on rapid response time, proper expectation setting, and conflict resolution
- Collaborate with Account Managers to identify and assist in program opportunities and business immersion.
- Build strong interdepartmental relationships to create effective avenues of efficiency for the customer
- Responsible for providing timely and accurate information to assigned accounts by phone, email, and web regarding styles, custom requests, pricing, backorders, shipping dates, specials, order status, and return policy and procedures
- Assisting in data entry tasks such as building items, creating sales quotes, and sales orders to assist the Account Manager.
- Anticipate and resolve customer issues while providing an elite level of service
- Associate Account Manager must maintain an elevated level of customer service with a focus on quick response time to customer inquiries
- Associate Account Manager must be skilled in multi-tasking in all areas, including but not limited to phone calls, emails, internal department navigation, marketing and web driven solutions
- Revenue Goal: representative must achieve their revenue goal 9 out of 12 months annually
Requirements:
- Bachelor's degree/ College Diploma required, preferably in business.
- Experience in B2B sales) environment
- Superior client relationship skills and highly developed follow-up skills
- Detail orientated with outstanding problem solving and negotiation skills
- Excellent verbal & written communication and presentation skills
- Excellent organizational and time management skills
- Ability to multi-task while adjusting to changing priorities
- Ability to prioritize and work within deadlines while demonstrating strong teamwork skills
- Ability to present and interact virtually with customers on web-based platforms (Zoom, Microsoft Team, Google Meet, etc)
- Highly proficient computer skills, including e-mail, Word, Excel, PowerPoint.
Benefits
We offer competitive pay and a comprehensive benefits package to those who qualify. This may include:
Fully Paid Employee Health Insurance
401k with Match
Dental Insurance
Vision Insurance
Long Term Disability (fully paid by the company)
Life Insurance (fully paid by the company)
Clayton Kendall has a great atmosphere and is truly a fun place to work. We enjoy being here every day and hope you will as well!
Salary: $40k-$50k + Bonus Opportunities
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
