Join Our Team as Director of Operations and Security!
Are you a strategic thinker with a passion for leadership, operational excellence, and creating safe, thriving environments? We're looking for a dynamic Director of Operations and Security to help shape the future of our organization.
Who We Are
Gaudenzia is one of the largest nonprofit providers of treatment to people with substance use and co-occurring disorders in the nation. We operate in Pennsylvania, Delaware, Maryland, and Washington, D.C. Our caring, compassionate team is on a mission to save thousands of lives each year and bring hope to people devastated by substance use disorder. Together, we help individuals, families, and communities heal and thrive in the face of one of the most devastating public health crises of our time. As our organization grows and evolves to meet the needs of our clients and communities, we're seeking passionate, empathic individuals to help us make an impact. With your help, we can turn the tide on substance use disorder.
Why You Should Apply:
- Competitive compensation and benefits.
- A mission-driven organization where your work directly supports real-world impact.
- A collaborative, inclusive, and inspiring workplace culture.
Salary: $99K-$111K
Education/Training: Degree in facilities management or property management
Experience: Four years in progressively responsible & varied fiscal management or work in a multi-modality public or private organization.
What You'll Do:
This individual is responsible for managing the operations and security of the facility and creating and maintaining safe and efficient work environments that improves business performance and optimizes staff productivity. Duties for the Director of Operations and Security will include directing facilities functions (operations, security, kitchen, maintenance, etc.) implementing policies and safety procedures, engaging with vendors and contractors, minimizing hazards, preparing facilities budgets and monitoring expenditures, designing and planning workstations, coordinating remodeling and refurbishment initiatives, testing equipment, forecasting space needs, ensuring compliance with zoning laws, coordinating relocations, and working with accreditation/licensing needs related to physical plant. The skills in managing facilities and directing facility functions will assist our organization in creating integrated spaces, minimizing disruptions to overall business operations, improving working conditions, and creating a safe and comfortable environment for both staff and clients.
The ideal candidate for this role should possess strong communication skills (both oral and written), excellent organizational skills, broad knowledge of business functions, and project management experience. This individual must understand the technical aspects of the property, support day-to-day business operations, oversee the administration of risk management issues as it relates to the security of the facility, such as disaster plan, fire drills, emergency evacuations, etc., and ensure efficient operation of facilities, mitigate risk, and ensure that facilities meet the needs of clients and staff.
Duties & Responsibilities:
- Responsible for the oversight of all aspects of the physical facility, security and operations of such buildings, grounds, and all equipment, furniture and fixtures contained there-in.
- Responsible for the development and implementation of all security measures to include but are not limited to, camera coverage, perimeter access and control, control of the introduction of contraband, searches of the premises by K9, searches of rooms, clients & staff to maintain the integrity of the building, key & tool control, fire safety controls, etc.
- Provides oversight and direction to the Operations Manager to ensure facility coverage and a Continuity of Operations process during emergencies and in cases of staffing shortages.
- Ensure timely reporting of all incidents, movement of clients in and out of the facility, submission of all required monthly reports for contracted agencies, etc.
- Responsible for the development and implementation of staffing patterns, schedules, contingency planning for all areas of operations, maintenance and kitchen services, to prevent interruption of services to the clients.
- Supervises the upkeep of the facility by completing monthly facility walk-throughs, through the development of coordinating custodial services, ensure property control, and maintenance and repair work completion.
- Maintains the security of building and grounds, assigns supervision of operations, maintenance control, kitchen facilities, and fire and safety systems.
- Responsible for Health & Safety Committee activities such as promoting Health and Safety guidelines for the physical plant and operations.
- Works with Directors, Managers, Supervisors, and Coordinators to ensure a healthy and safe environment. Reports to the Regional Executive Director about any hazardous problems in the facility and follows up until problems are corrected.
- Responsible for oversight of the Material Safety Data Sheets (M.S.D.S) booklet. Ensuring the updating and distribution to all department heads.
- Coordinates and oversees management of food service and dietary procedures and regulations including any standards set forth by the Department of Health, state and local governing agencies, License and Inspections.
- Supervision of the Maintenance Manager, Maintenance Repairman & Custodians, and Food Service Manager.
- Responsible for oversight of the maintenance of vehicles and ongoing transportation needs.
- No less than quarterly, performs audits on the effectiveness of the systems for which this position has responsibility and makes necessary adjustments.
- Works in cooperation and shares responsibility with other Directors for the completion and submission of an accurate billing invoice to the required funding agencies.
- Works in cooperation and shares responsibility with other Directors for the completion of many varied policy determination, program planning and managerial tasks associated with administering the agency.
- Monitor monthly budgets and overtime in operations, security, kitchen and maintenance employees to ensure compliance with budget.
- Training of all staff on the performance of their duties.
- Other duties as assigned
Knowledge, Skills, & Abilities:
- Advanced knowledge of security and operations of a residential facility contracted for specialized services to include but not limited to criminal justice involved clients, clients suffering with substance use disorders, mental health diagnosis, etc.
- Knowledge of finance and administration, in-depth knowledge of strategic planning, management theories and techniques; and refined communication skills.
- Ability to effectively organize, evaluate, plan and ensure effective administration and operation of assigned functions and operations; and contribute effectively to evaluation and planning of overall organizations plans.
- High level of communication skills necessary in order to interact in sensitive and complex situations, convey complex information orally and in writing and earn respect and authority necessary to achieve broad support and commitment to achievement of organization goals and objectives.
- High level of problem solving and analytical abilities necessary in order to oversee and conduct complex financial planning and analyses; and organize, plan and direct activities and operations of diverse group of administrative functions.
- Ability to communicate with others, and speak to groups or individuals, in order to gather or present information.
- Ability to proofread and check and verify data and text from printed form and computer monitor display.
- Ability to use a keyboard and video display terminal to enter, retrieve and/or audit information and data.
- Ability to establish and maintain effective working relationships with elected officials, representatives from other agencies, and the general public.
- Ability to exercise judgment and desecration in developing, implementing, interpreting, and evaluating program policies, procedures, and regulations.
- Ability to plan, develop and implement staff training, policies procedures etc.
- Ability to speak and write effectively.
- Other duties as assigned.
Our Operating Principles: We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.
- We hold client care as our top priority.
- We assume good intentions.
- We are present, we connect, and we communicate with transparency, dignity, and respect.
- We make data-driven decisions with courage, challenge the status quo, and find innovative ways to grow Gaudenzia and each other.
- We support each other publicly and privately in all circumstances.
- We provide and accept constructive, honest, respectful, and timely feedback with an open mind and without personalization.
- We operate with integrity, focus on outcomes, and have a bias for action.
- - someone's life may depend on it.
Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.
Come work with us!
Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage-from job posting to onboarding-we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Compensation: $99,213 - $111,615 based upon experience
