Develop and implement short-term financial and operational plans that align with the restaurant and hotel’s overall objectives.
Monitor daily labor costs and adjust staffing levels to ensure operational efficiency and profitability.
Ensure all restaurant operations comply with brand, franchise, and company standards.
Conduct daily pre-shift meetings to communicate specials, events, and key service expectations.
Evaluate team performance, recognize outstanding achievements, and provide coaching or corrective action as needed.
Analyze guest feedback and financial reports to identify opportunities for improvement and implement corrective measures.
Conduct daily restaurant inspections to ensure excellence in food quality, presentation, cleanliness, and side work completion.
Participate in monthly inventory counts and implement measures to reduce breakage and control costs.
Create and promote sales-building initiatives, such as upselling programs, guest engagement activities, and employee incentive plans.
Maintain open and professional communication with all departments to ensure smooth operations.
Respond promptly and courteously to guest concerns, following up to guarantee satisfaction.
Lead by example in professional appearance, conduct, and adherence to company standards.
Effectively communicate and enforce all company policies and procedures.
Proactively recruit, interview, and select team members in accordance with company hiring standards.
Conduct ongoing training in safety, security, service standards, and departmental procedures.
Serve as Manager on Duty as scheduled.
Ensure compliance with all federal, state, and local laws, including OSHA, EEOC, Wage & Hour, and Health Department regulations.
Perform other duties as assigned by management.
This position requires extended periods of standing and walking throughout the restaurant, as well as occasional lifting and pushing of items up to 50 lbs. The manager must communicate clearly, make sound decisions under pressure, and effectively lead a diverse team. Analytical and problem-solving skills are essential for budgeting, forecasting, and operational planning.
