Mazzone Hospitality, a premier hospitality company within Compass Group, is seeking an experienced Director of Operations to provide strategic leadership across a portfolio of hospitality operations. This senior leadership role is responsible for driving operational excellence, financial performance, client satisfaction, and team engagement while ensuring exceptional guest experiences.
Lead a portfolio of hospitality operations to achieve key performance indicators (KPIs) and company scorecard goals.
Build and maintain strong relationships with clients, customers, associates, and senior leadership.
Partner with executive leadership to develop business strategies, identify growth opportunities, and overcome operational challenges.
Drive financial performance by developing budgets, forecasting results, managing profitability, and minimizing risk.
Monitor client satisfaction, customer feedback, and associate engagement, implementing action plans for continuous improvement.
Deliver company initiatives, communications, and operational priorities to regional teams and client partners.
Develop, coach, and mentor high-performing leadership teams while fostering a culture of accountability, collaboration, and hospitality.
Ensure operational audits, safety standards, quality assurance, and compliance with Compass Group and Mazzone Hospitality policies.
Attend client meetings, community events, and key functions to strengthen partnerships and maintain visibility.
Identify innovative solutions that enhance operational efficiency and support business growth.
Proven multi-unit operations leadership experience within hospitality, food service, catering, hotels, or related industries.
Strong financial acumen with experience managing budgets, forecasts, P&L performance, and operational productivity.
Exceptional relationship-building and communication skills with the ability to influence at all organizational levels.
Demonstrated success leading, coaching, and developing high-performing teams.
Excellent organizational, problem-solving, and decision-making abilities in fast-paced environments.
Ability to interpret operational procedures, safety guidelines, and company policies while ensuring compliance.
Professional, outgoing personality with a passion for hospitality and client service.
Flexible schedule with the ability to work evenings, weekends, and holidays as business needs require.
Reliable transportation and the ability to travel throughout the assigned portfolio.
Ability to lift up to 50 pounds and stand for extended periods when supporting operations.
