About Craters & Freighters
Craters & Freighters is a national leader in custom crating, packaging, and shipping solutions for residential and commercial clients. We specialize in safely packaging and transporting high-value, fragile, oversized, and difficult-to-ship items. From antiques and artwork to industrial equipment and trade show materials, we provide customized solutions that ensure every shipment arrives safely and securely. Our team takes pride in delivering exceptional customer service and dependable logistics solutions.
About the Role
We are seeking a reliable, organized, and customer-focused Customer Service Associate to join our team in Dayton, Ohio. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced office environment, and takes pride in keeping operations running smoothly.
The right candidate will be professional, detail-oriented, and comfortable balancing customer communication, administrative tasks, and front-office responsibilities.
Responsibilities
- Answer incoming phone calls and assist customers professionally and efficiently
- Provide quotes to potential customers based on project needs
- Follow up with leads and existing customers on quotes to help convert opportunities into booked jobs
- Maintain and organize the front office area
- Collect and distribute incoming mail
- Monitor and maintain office supply inventory
- Welcome guests and provide a positive first impression
- Assist with general administrative and office support tasks as needed
Qualifications
- Minimum 2 years of administrative or office experience required
- Strong communication and customer service skills
- Highly organized with strong attention to detail
- Proficient in Microsoft Office Suite and Google Forms
- Comfortable learning new software and technology
- Ability to multitask and prioritize in a busy office environment
- Experience or knowledge in logistics, shipping, freight, or supply chain operations is a plus, but not required
What We’re Looking For
We’re looking for someone who is:
- Friendly and welcoming
- Self-motivated and dependable
- A strong communicator
- Solution-oriented and proactive
- Comfortable following up with customers and building relationships
If you enjoy working with people, staying organized, and being a key part of a team’s daily success, we’d love to hear from you.
Pay: $15.00 - $25.00 per hour
Application Question(s):
- Proficient in Microsoft Operating Systems, Google Drive, CRM programs.
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
