Location: Remote (EST working hours)
About UtiliSave
Join a team that has delivered over $700 million in refunds and savings to clients—and help us reach $1 billion. For over three decades, UtiliSave has been a leader in utility bill auditing and cost recovery. We’re a fully remote team of approximately 35 professionals, and we’re in the middle of a significant technology transformation—modernizing our CRM on Microsoft Dynamics 365, rolling out AI-powered auditing tools on AWS, and expanding our Microsoft 365 platform capabilities across the organization.
About the Role
This is a technical, hands-on role, not a helpdesk-only position. You'll be the first point of contact for IT support and vendor issues, and you'll work directly alongside our developers — supporting testing, catching issues early, and picking up technical work as your capacity and skills grow. Reports to the Technology Lead.
Key Responsibilities
● Handle day-to-day IT support requests — M365 account setups, email configuration, access and permissions, hardware/software troubleshooting — as the first point of contact for the team.
● Serve as the primary point of contact for IT vendor communication — hosting, infrastructure, and software vendors.
● Maintain JIRA hygiene on IT and development tickets: creation, grooming, and status accuracy.
● Work hands-on alongside our developers — supporting testing and validation, executing test cases, and tracking issues through to resolution.
● Track and follow up on open IT tickets and requests, keeping response times tight.
● Maintain IT systems documentation — access lists, configurations, runbooks — keeping it current.
Qualifications
- 4+ years of experience in an IT support, systems administration, or technical operations role.
- Hands-on experience with Microsoft 365 administration—Exchange Online, Teams, SharePoint, Entra ID.
- Demonstrated ability to deliver low-code solutions using Power Automate, Power Apps, and/or Power BI in a business environment.
- Familiarity with Microsoft Dynamics 365 or similar CRM platforms—administration, configuration, or end-user support.
- Working experience with Jira or a comparable work-tracking platform.
- Strong troubleshooting skills and the ability to explain technical concepts clearly to non-technical colleagues.
- Self-starter mentality—comfortable working independently in a fully remote environment and owning problems through to resolution.
- Experience with Azure Virtual Desktop or similar cloud desktop environments is a plus.
- Microsoft certifications (MS-900, PL-200, MD-102, or equivalent) are a plus but not required.
- Bachelor’s degree preferred but not required—equivalent hands-on experience accepted.
Requirements
● 4+ years of experience in IT support or systems administration.
● Hands-on experience administering Microsoft 365 — user/email account management, access control, basic troubleshooting.
● Experience working with JIRA or a similar ticketing/work-tracking tool.
● Comfortable communicating directly with external vendors on technical and account matters.
● Basic understanding of testing/QA practices — able to execute test cases and document issues clearly.
● Experience with AI-assisted tools such as Claude Code is preferred.
● Strong organizational skills and follow-through; comfortable managing multiple concurrent requests.
● Excellent written and verbal communication, comfortable working directly with developers on technical issues.
NICE TO HAVE
Preferred Qualifications
● Exposure to the Power Platform (Power Automate, Power Apps).
● Exposure to Dynamics 365 CRM or another CRM platform.
● Interest in growing into more hands-on development or scripting work over time.
Compensation and Benefits
- Competitive base salary: $65,000 – $75,000 based on experience, plus performance-based bonus.
- Comprehensive benefits including health, dental, and vision insurance, 401(k) with company match.
- Generous PTO plus 11 paid holidays.
- Fully remote role. Must be US-based and authorized to permanently work in the US with no need for visa support.
How to Apply
Email your resume and a short note describing:
- Your experience with Microsoft 365, Power Platform, or Dynamics 365.
- A low-code or automation solution you built and the business problem it solved.
- What excites you about being part of a company actively modernizing its technology stack.
Send materials to [email protected] with the subject line “IT & Systems Support Specialist."
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Application Question(s):
- 1. How many years of hands-on experience do you have working with AI/ML tools, cloud platforms, data engineering, or software development support?
2. Have you worked with any AWS services such as S3, Lambda, IAM, or CloudWatch? If so, please briefly describe the context and scope of that work.
3. Do you have experience with AI or LLM concepts such as prompt engineering, retrieval-augmented generation, embeddings, or agent-based architectures? If yes, please share a specific example.
4. Have you worked with SQL databases, such as writing queries, loading data, or maintaining a schema? If so, in what context?
6. Have you used Claude, Cursor, or other AI development tools? If so, please describe your experience.
Location:
Work Location: Remote
